You will need
  • - passport;
  • - computer with Internet access;
  • scanner.
Depending on the specific site, you can request a return using a special form or sent to the administration email scans of your claim return the ticket and passport page with photo and personal data. When you send an application through the online form you must upload the scan passport with a special field.
Depending on the situation, fill out the online form or print, complete and sign the application on return of the ticket, specifying the required data (usually date and flight route, the order number, your surname, name and patronymic, the name and surname in Latin when flying abroad, a series and passport number).
Scan the statement, if it is needed to fill out, and the passport page with photo and personal data, if necessary, information about registration at the place of residence. Upload these documents on the website through the form or send it at specified email address.
Usually the site administration confirms the admission request and a return ticket, then you have to wait for the money transfer to a Bank card or electronic purse - it depends on how you paid for the ticket. They can come in a few days, but not excluded the option, when you go for a few weeks.