You will need
  • - passport;
  • - existing ticket;
  • - money to purchase another ticket or to cover the difference in price of the old and new travel documents taking into account the losses in the delivery of the first;
  • - visit the cashier "RZD";
  • - computer and Internet access for order cancellation, if any, evaluation of the situation with places on the desired date and if possible the purchase of a new ticket via the website "Russian Railways" or an intermediary company;
  • - Bank card to buy a new ticket via the Internet.
Before heading to change the ticket, evaluate the situation with places to suit you date. If they are tight, if there is sufficient money better to buy the ticket for another date, and then take the available.
To buy another ticket , you can in the offices of "Russian Railways" and in some travel agencies. In the presence of a Bank card, you can do it on the official website of "Russian Railways" and the websites of the intermediaries specializing in the sale of the ticketfor trains and planes.When buying via the Internet, in most cases, upon completion of the online registration on the train, then for landing a paper ticket you do not need, will need only a passport.
And here at delivery of the ticketand, including and electronic, visit the cashier "RZD" can not be avoided. To return an electronic ticket, you need to go to the website "Russian Railways" or the other, through which the purchase was made, log in to your account and unsubscribe from e-filing.Then write the number of the order and to treat him in cash for the issuance of paper ticket. To do this, the cashier will need your passport (or other person in whose name the order was made).If e-registration not passed, can go directly to the cashier to issue a paper ticket.
When a paper ticket on hand, the procedure of delivery is the same regardless of the method of acquisition. You go to the box office return, but if it does not, in any available, show the cashier the ticket and passport.
If the tickets a few, then return to the cashier and must treat all their holders with passports.
After the cashier will verify the ticket with your passport, will ask you to sign the necessary papers and return the money owed to you, if you have not secured the passage of another day, can immediately book travel option in another date, another train, etc.