You will need
  • - passports of passengers;
  • - forms of paper ticket with unused flight coupons;
  • - itinerary receipt electronic ticket;
  • - money for the payment of fines and fees, if those provided by the terms of the tariff.
If you decide to exchange the ticket (usually it is about the postponement of the departure to an earlier or later date) volunteer, you should contact the Agency or the airline office where it was purchased.
It will need the passports of all passengers, the ticket with unused flight coupons and the money for payment of required fees, fines, etc. depending on the fare conditions.To exchange an e-ticket will need to contact the website where it was purchased (the intermediary or the company itself, depending on the situation). The exchange of these tickets is usually described on the website, and it makes sense to study them before buying.
A special case, if the ticket exchange is forced. Recognized as such delay or flight cancellation for whatever reasons. In this case, you must apply first to the representatives of the airlines based at the airport. They will make the ticket a mark on the basis of which the refund will be recognized internally, and will provide instructions for further action.
If you need to make a forced exchange of the electronic ticket, and the required selection can be made in the itinerary / receipt. The so-called confirmation with information about all passengers and flight segments, which you can print upon completion of the acquisition of the electronic ticket on the Internet.
Better to have it in a case yourself or if you need to find a way to print directly at the airport.