You will need
  • - printed on classic paper tickets;
  • - passport;
  • - computer with Internet access, if the ticket is bought on the website of Russian Railways.
If you have completed the electronic registration, you first have to give it up. For this you need to login, go to my account and under my orders to find a ticket that you plan to take.
To cancel your registration , you can by clicking on the appropriate button.
It can be done no later than one hour before train departure.
Then print to the printer, ordering information, or write down his number. It will be useful to you for decoration of a paper ticket at the box office. To pass the ticket on the train , Russian Railways online money back on the card - only cash.
For the issuance of paper ticket please contact any ticket office of RZD, except for special funds return, military, disabled accessible, group applications, etc.
To issue the ticket booked online, you have the right queue.
Tell the cashier that I ordered a ticket over the Internet, dictate or pass is recorded on the paper the order number and present your passport. Then get the ticket and sign where asked.
After receiving the paper ticket , the procedure of delivery is the same as purchased-fashioned way at the box office. You must contact the box office return, or if not at the station or in the Transagentstvo, in any, let us know you want to cancel your ticket and present it to the cashier together with your passport.
You will be notified about how much money you will lose when you return the closer to the departure, the more. Then you need to sign in suggested by the cashier the paper and to get the money owed.