You will need
- - telephone directory;
- - computer with Internet access.
Specify what you don't like school. Maybe it's rude or biased attitude on the part of the teachers, fees, low quality teaching. Talk to other parents, find out if there are any complaints from them. It is not excluded that it is possible to compose a joint letter.
To begin, write a complaint to the Director. Such documents are drawn up in free form, but in any case, you need to specify the position, name and initials of the recipient who complain and your contact details. Briefly and clearly describe what it is you are not satisfied. The main part of the letter should contain information about what happened, where, when, with whom and whose fault it was. Like any formal document, a letter addressed to the Director, certified by the signatures. Don't forget to stamp and date. Complaints are best submitted through the Secretary. It makes sense to write it in two copies, one to leave at home, but the Secretary needs to assure. Save the text of the letter.
The next place you should contact the education Department of the local administration. The text of the complaint can be the same, only be sure to add that you have addressed to the Director, but did not achieve a result. You can file a complaint through the Secretary of the Department, through the General Department of administration and sent by registered mail with notification.
Many municipalities already have official sites. Quite often on this site there are electronic reception. It's just a form, you want to make required data: surname, name, patronymic of the applicant, email address. In a special window, you can add a column in your case it is "Education". The text of the complaint should be short and clear. It is possible to make scans of documents – e.g., Protocol, parent-teacher meetings. To e-mail you must come to the notice that your letter came and was. The order of consideration will be the same as other citizens. Answer you need to get through the month, unless the situation requires emergency intervention or, conversely, does not require additional proceedings. In the latter case the period may be extended.
If necessary, you can contact the regional education Committee. To text need to add the phrase that you applied to the local authority, but the result is not received. The method of sending the same, so you can take the letter personally, sent by regular mail, by registered letter, e-mail or through the service "Electronic reception". And you can complain to the Ministry of education of the Russian Federation.
Structure that is responsible for the condition of schools and quality of education – Rosobrnadzor. Describe what you are not satisfied. The employees of this Department are required to understand if the conditions in the school do not meet educational standards, teaching is conducted not at the proper level, and the professional qualities of a teacher and the Director.
You can refer to the Prosecutor. In this case, pay special attention to what your child's rights are violated. It should be noted and admitted, in your opinion, violations of the law.
Advice 2: Where to complain about the headmaster
Organization of work at school depends largely on the Director. He picks up the teaching staff, organizes the work of the institution, approves the programme of development. Unfortunately, a situation when the Director can not cope with their responsibilities, are not so rare. Parents in such cases it is necessary to transfer the child to another school or to write complaints.
You will need
- - telephone directory;
- - computer with Internet access;
- - text editor.
Before you start to walk the chain of command, think what you want to complain. Determine that you are not satisfied with the overall situation in the school, the level of knowledge that children receive in the bad organization of the educational process, extortion, brutality Director or that he has not taken any action when you complained to the teacher. Record your claim.
Long letter not worth writing. Briefly describe the essence of the problem – what are you complaining about when and under what circumstances the incident occurred. If you tried to speak to the Director or wrote the complaint on his name, note this. The text is better, of course, get on the computer and save, then turning to the next level you will need to change the "hat" and add information about the new circumstances.
You may refer your complaint to the local Department of education. Such letters are written in a free form, but at the top of the sheet, indicate the position, surname and initials of officials below – who's writing your address, telephone number and email address. Official in this case is the head of the Department of education. It's helpful to find out his name, initials and the correct job title. Under the "cap" put the text of your letter, and below the date and signature. Residents of small towns often do include similar letters to the Department of education or reception. Do not forget to ask the receptionist to register your complaint. But the complaint can be sent by regular mail. The most convenient option – a registered letter with acknowledgment of receipt. You can use this service as an "Electronic Desk", or send an email. In Metropolitan areas this is even easier. The document in this case goes through all the same stages as any other citizens.
If the local Department of education in your appeal did not respond to email complaint to the regional education Committee or even the Ministry. The text can be left as is, but be sure to Supplement where you have already asked and which got the answer.
Considering that the conditions of schooling do not correspond to the Russian educational standards refer directly to the service. It is also recommended to do if you think that the qualification of a Director does not meet the position. Describe in detail what, in your opinion, does not meet the necessary requirements. As in the previous cases, the letter can take personally or sent by mail, regular or electronic.
Sometimes you need to complain to the Director, not in the spotlight, and immediately to the Prosecutor. For example, if the school are frequent cases of violence, have not respected the rights of children to protection of their life and health, etc. to Contact the Prosecutor to arrange a test over the phone, but it is better to submit a written complaint, outlining all the claims. Your appeal should register and then notify about the validation result.