If the shoes you just did not fit in size, style, color, model you can return it within 14 days. Just make sure the shoes were unworn, so it was not lost checks, receipts, tags, labels, etc., as well as original package.
If a pair fell apart in a few days, for example, less than three months abrasion outsole, by law you can return the shoes to the store as defective. In this case, the store should either repair the defect or replace the goods, or if they are unable to do so within 20 days, just to return the money.
Only here the store may put your claim into question, and then you have to prove that a factory defect and not caused by the fact that you wore shoes out of season or used it for other purposes.
You can't exchange shoes with mechanical injuries (burns or cuts), with traces of chemical damage, or other defects resulting from your fault. It is not necessary to attempt to repair the shoes because after your repair the Shoe back is also not accepted.
If the store has any doubts, he has the right to send the shoes to the examination, and if it turns out that the defect was formed after all not your fault, the shop needs to replace the product. If they can prove that you made repairs (except replacement naboek or gluing preventive soles), shoes you will not change.
What else are the defects that legally require the seller to replace the shoes? Can stitches, to crumble the dye to move away sole (more than 3 mm in depth and 1 cm in width).
To recover the money, the claim must be in writing, putting all the detected defects. It is drawn up in free form, but always in two copies, one of which is you and the second you give the seller. Only it is important that both copies signed, because if the case goes to court, it is necessary that the seller could not say that you had nothing to report.