Advice 1: How to return a defective product without a receipt

From the purchase of substandard productand no one is immune. In shops and supermarkets you can buy not only spoiled products which are harmful to health, but the shoes are falling apart after the first socks, appliances, refuse to work, clothing, sprawling at the seams. In this case you are required to exchange defective goods or to return money for it, even if the check has not been preserved.

How to return a defective product without a receipt
Instruction
1
If you bought a defective product, do not delay his return, hastened to the place of sale. And don't forget the check. This is the main and the most important document confirming the fact of sale of substandard goods. But what if the check is lost? To defend their case will be much harder, yet it's real.
2
Remember that when you return faulty goods receipt is not required. The fact confirming the purchase of goods, except cash receipt apply receipt to the credit cash order, a technical certificate, properly executed, manual, packaging and other documents that may contain information about the seller, value of the goods and the date of its acquisition.
3
If any of the above documents are not preserved, or packaging, for example, contains guidance on this seller, you can ask witnesses to confirm the purchase. So a shopping trip with your friends or relatives is very useful thing.
4
Difficulties may arise when returning low-quality food. Particularly difficult is to buy low-quality dietary products on the market. Spoiled and stale food purchased in the market are unlikely to be able to return to the seller to exchange for high-quality, and especially with the aim to return the money. But the return of such products in a shop or supermarket. There you are obliged to exchange the goods, although the refund is extremely rare.
5
Going to the place of purchase, do not be lazy and read the "law on the protection of consumer rights". So you will have an idea about what the sellers owe and what you have right in this area. When returning faulty goods, please contact first to the salesman who sold you the product. If he refuses your demand, feel free to contact the General Manager, the store Manager or his Deputy.
6
If you failed to find the truth in store, please contact the Organization to protect the rights of consumers. But before that, get to your place of purchase motivated refusal of a refund or exchange of goods.

Advice 2 : How to return an item without a receipt

Quite often when making a purchase the seller will give the buyer a check, and the buyer does not even try to claim it. And, of course, if the thing is bought on the market, on receipt of the question. What to do in a situation when it turns out that the item of poor quality? It would be logical to contact the seller to return money for the defective item or to exchange it for a higher quality product. This can be done, even if you have no receipt to confirm the purchase of the goods.
How to return an item without a receipt
Instruction
1
Collect all possible facts proving the purchase of the itemand a specific vendor. This may include: witness statements; consumer packaging, which has the appropriate level of the company, confirming the purchase from this seller; other supporting documents (attached to the product tag, part number, serial number of the productand etc.), as well as any other evidence.
2
Contact the seller with a request to exchange the goods or return the money.
If the seller refuses to meet your demands, make a claim in writing that will include all available evidence of purchase. Be careful when composing, after all, in what tone it is written, depends on the outcome of the case. It is desirable to write and quite hard claim.
When writing the claims use the words "I demand" instead of "I ask." Write the claim in duplicate. One of them is to give to the seller and keep the other yourself. And on your copy of the claim, the seller must make a record stating that the claim is accepted, and to deliver a signature or seal. If the seller refuses to accept a complaint, immediately call your local store or market.
3
If the seller begins to accuse you of improper operation of the acquired things, insist on the examination, which you have every right to attend. Claims be sure to write about what ask the seller to inform about the time, date and place of the examination, so, you too have a legitimate right in accordance with the Law "On protection of consumers' rights. The examination is conducted by the seller.
4
If the results of the examination will attest to the fact that you are not exploited, stored or transported merchandise, you reimburse the cost of examination to the seller.
In the case when the results of the examination will testify in your favor, the seller must immediately return the money to you for the defective product.
5
If the seller is unable immediately to satisfy your requirements, it is given 7 days from the date of presentation of the claim, and if there is a need for expertise, 14 days.As you can see, to achieve a return on the itemand without a receiptconfirming the purchase, you only need a little effort and persistence and determination.
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