It is desirable to keep the packing box and the sales receipt from the store for some time after purchase the Shoe. By the way, in accordance with the law on protection of consumer rights, cheque when returning goods is not a requirement (enough witnesses), but it's better to have this document.
Shoes when returning must be clean and have all accessories. The deadline for a refund for shoes is 10 days. Guarantee term for shoes (if not installed by the manufacturer or seller) is usually 1 month. There is also such a thing as seasonality of the Shoe. For example, the warranty period for the sandals that are purchased in the winter, takes effect may 1.
For certain items, such as cleats, there is no warranty period. Weather factors such as snow or rain, causing damage shoes also release the seller (manufacturer) the replacement shoes.
Having discovered the defect, without delay, contact the store. If the seller is unwilling to meet the requirements, you should make a claim, which must be clearly set out the essence of the problem and requirements (replacement, refund, reimbursement for the repair. The claim must be compiled in two copies – one retained by the seller, the other with the signature of the representative of the store is returned to you.
If the store refuse to accept a claim, then it must send by registered mail with notification.
If the seller believes your claim is unfounded, he has the right to conduct the examination at their own expense. The period for examination should not exceed 20 days.
If you are not satisfied with the results of the examination, and you are sure they are right, but the seller is not willing to recognize your shoes are of poor quality and return the money for it, then you have the opportunity to resolve the issue in court.