According to article 25 of the law, you can return the thing of proper quality within 14 days from the date of purchase. It is not necessary to inform the seller that you simply change your mind and want to return the product. In this case the refund may be effected only with his consent. The reason for the return may be that you are not satisfied with the form, dimensions, style, coloring or components of the product.
By law, the return of goods of proper quality can be made only in the case where it can not be replaced. Therefore, the seller will try first to find a suitable alternative you bought the product and will offer you a similar model. Only if there is no replacement, you return the money within three days after your treatment.
Condition of refund will be the full safety stuff and its consumer properties, no traces of use, all trade labels, seals and the presence of a cash receipt confirming the purchase of the item from this seller. If the check was not or lost it, you need to collect the testimony of three witnesses who can confirm the fact of purchase.
If you have purchased a thing on the market and discovered defects only after he brought her home, when it is returned refer to article 4 and 18-24 of the Law. Write a statement specifying the name of trade enterprises in the receipt for the purchase. In the text refer to the specified article of the law and ask them to refund you in cash through the cashier. Statement you may not even be required. When you present the seller discovered defects, he can return the required amount without this. In case of failure please contact the market. As a rule, there are representatives of Department on protection of consumer rights, and they will see to your right have been met in full.
You will not be able to exchange or return the item which is mentioned in the List approved by RF Government decree of January 19, 1998 № 55. This, in particular: hygiene, perfumery and cosmetics, underwear, hosiery, etc.