Advice 1: Where to complain of transport

Rude attitude to passengers is not the only issue of public transport. Sometimes you have to ride in these buses/minibuses, which already was high time to send for scrap. For your own safety, careless carriers can and should complain.
Where to complain of transport
Instruction
1
First, the carrier can simply threaten to appeal to the "relevant authorities". This is just one of many ways to solve the problem, although it is sometimes enough.
2
If verbal threats had no effect, you can call, and it is better to write a complaint to a transport company, engaged in passenger transportation on the route. Information about the carrier, typically above the door of the bus, the driver's seat or over the Windows. Remember the license plate and Park the bus number. The latter is usually indicated on the front right Board.
3
More effective the other way is the appeal to the Department of transport in the city. Complaints from anonymous were not considered, so you will need to provide their name and address, phone number and passport details. In addition, you will need information about the exact location of the incident if it took place (at least roughly – what stops, for example), the route number, the direction of its route. In the case of ill-treatment of passengers should in detail describe how behaved driver. If the case were scandalous, the driver must take the prize or even fired.
4
Complaints about the condition of the vehicle it is better to send directly to the Department of traffic management in your city. Complain to the carrier for its transport is almost pointless, because employers due to the operation of the worn-out equipment to solve their financial problems. If you have no hard evidence (e.g. video of how bad the bus), the complaint will be ignored.
5
A complaint against the transport you can contact the reception of one of the members of your constituency. If your complaint will have at the time of the election or shortly before them, the chances of its satisfaction will significantly grow.
6
The poor condition of the Shuttle buses, you can complain to the administration of the bus station or in the DPS district. To go there you can openly or anonymously.

Advice 2: Where to complain about transportation

Metropolitan public transport like any other, needs to work properly, a bus must run on time. But how often do you have to wait at bus stops for longer than the period. And that's the problem.
Where to complain about transportation
Instruction
1
If no public transport runs on a schedule, you have the right to complain. However, use this right, unfortunately, few, opting to just grumble or trying to forget this misunderstanding.
2
Usually in such cases I advise you to call the hotline Mosgostrans – (495) 953-00-61. "Talking" with the machine, teaching him the essence of your complaint, you will calm down and become easier, but the problem is usually not solved. To deal with municipal carriers should be the same as commercial.
3
Commercial buses and taxis should be in good condition. The driver, no matter what nationality, should understand Russian language, the seat must not hang out in the cabin should be more or less clean. If you have claims to the driver, you can have them to him personally to Express, however, this approach rarely leads to positive results. Better call the hotline of the Department of transport and communications of Moscow (495) 202-43-23.
4
You can also complain in the administrative and transportation inspection of Moscow region by phone (495) 228-19-71, 228-19-90.
5
Another way to complain about public transportation call the hotline of traffic police, by phone (495) 974-01-11.
6
Most of the commercial passenger traffic in Moscow controls, "Boomer", so you can call and there. Call the hotline (495) 786-23-23 and present its claim to the bus driver or her condition.
Useful advice
If you think that complaining about the transportation you will have, then always try to take the shuttles tear-off tickets, and record numbers of all buses. In the future, if I have to complain about municipal or commercial transport, this information will be very useful.

Advice 3: Where to complain of drivers of minibuses

Urban transport is usually divided into 2 types: municipal (buses, trolleybuses, trams) and private (taxis). If in the first case, in conflict situations, the passengers immediately sent complaints to various transport departments, in the second, as a rule, I don't know what authority to turn to.
Where to complain of drivers of minibuses
Instruction
1
You have the right to complain to the taxi driver if he broke the rules of the road, if faced with the boorish behavior of the driver if the driver is not able to resolve the conflict situation between the passengers, one (or more) of them suffered, and in some other cases.
2
In the interior of each taxi must be placed information about who the vehicle belongs to. An indication carrier, license number, registration address and contact phones is necessary. The carrier can be as an organization, or individual (individual entrepreneur). If such information is in the cabin, so you are faced with a situation of illegal taxis. Passengers involved in an accident in this vehicle are unlikely to receive compensation for the damage caused.
3
Official carriers use the expanded CTP and insure the passengers during the movement, and because in the case of injuries received in the accident during a travel in a minibus, you have the right to claim insurance benefits.
4
If you are faced with the boorish attitude of the driver, try to find a way to gather evidence. As a rule, fairly convincing arguments for a transport company and immediate superiors of the driver is a voice or video recording of the incident with your cell phone. Take the phone numbers of the other passengers who were witnessing the conflict, gain their agreement to confirm your word. The ideal option would be the preparation of collective complaints.
5
Write down the number and brand of the vehicle and all the official information posted in the cabin (see step 2). The first point you should complain about is the firm or entrepreneur who carries out commercial transportation. In some cases, enough personal conversation, but if the leadership of the organization is not going towards you, you have the right to write a statement which will state the nature of the conflict, the action taken by the driver, specify your requirements.
6
The application must be registered in the organization and reviewed within the term specified in the legislation. If it did not happen or the outcome did not suit you, you should contact the higher authority. Control over the activities of private carriers provides urban and regional passenger transport, as well as the Department of transportation.
7
Another step you can take is to file a complaint with the Federal service for supervision of consumer rights protection and human welfare (Rospotrebnadzor).

Advice 4: Where to complain of the administration

Officials do not always meet the ordinary citizens in need that they listened and took appropriate action. If the representative of the local administration does not respond to your letters, refuses to meet under any pretext, should complain to him.
Where to complain of the administration
Instruction
1
You need to have on hands the text of the letter sent by you to the administration, as well as proof that the treatment took place. It is sufficient to provide the shipping receipt, mailing acknowledgment of receipt of the letter.
2
As for the refusal of an official of a personal meeting, to fix this very difficult. So it is better to contact the official in written form and so that the fact of receipt of your request have been recorded. For example, you can deliver a letter directly to the local administration, let on your instance will put a note on that appeal is accepted. You can send your appeal by certified mail with return receipt requested, retaining issued to you in the mail the shipping receipt.
3
Under the law, namely article 12 of the Federal law "On the procedure of consideration of citizens of the Russian Federation", written appeal, which was submitted to the state local authority or official, is considered within 30 calendar days from the date of registration of the appeal. Its registration is made within three days after receipt.
4
The period of consideration in exceptional cases may be extended but not more than 30 days. You should notify. Also, if the issues outlined in the appeal, does not fall under the jurisdiction of the authority, he is obliged to forward the email within 7 days from the date of its registration in the body authorized to solve the stated issues. You should also notify.
5
A period of 30 days to answer the appeal authorities set in relation to queries, the order of which is regulated by FZ "On providing access to information about the activities of state bodies and bodies of local self-government." That is, if you asked for his address to provide information regarding the rules of government, you also must answer within 30 days.
6
If the official response within 30 days was not followed, you have the right to appeal to it (in the absence of a response): to a superior official, the Prosecutor or to appeal the inaction of officials in court.
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