Advice 1: Where to complain of transport

Rude attitude to passengers is not the only issue of public transport. Sometimes you have to ride in these buses/minibuses, which already was high time to send for scrap. For your own safety, careless carriers can and should complain.
Where to complain of transport
Instruction
1
First, the carrier can simply threaten to appeal to the "relevant authorities". This is just one of many ways to solve the problem, although it is sometimes enough.
2
If verbal threats had no effect, you can call, and it is better to write a complaint to a transport company, engaged in passenger transportation on the route. Information about the carrier, typically above the door of the bus, the driver's seat or over the Windows. Remember the license plate and Park the bus number. The latter is usually indicated on the front right Board.
3
More effective the other way is the appeal to the Department of transport in the city. Complaints from anonymous were not considered, so you will need to provide their name and address, phone number and passport details. In addition, you will need information about the exact location of the incident if it took place (at least roughly – what stops, for example), the route number, the direction of its route. In the case of ill-treatment of passengers should in detail describe how behaved driver. If the case were scandalous, the driver must take the prize or even fired.
4
Complaints about the condition of the vehicle it is better to send directly to the Department of traffic management in your city. Complain to the carrier for its transport is almost pointless, because employers due to the operation of the worn-out equipment to solve their financial problems. If you have no hard evidence (e.g. video of how bad the bus), the complaint will be ignored.
5
A complaint against the transport you can contact the reception of one of the members of your constituency. If your complaint will have at the time of the election or shortly before them, the chances of its satisfaction will significantly grow.
6
The poor condition of the Shuttle buses, you can complain to the administration of the bus station or in the DPS district. To go there you can openly or anonymously.

Advice 2 : Where to complain of drivers of minibuses

Urban transport is usually divided into 2 types: municipal (buses, trolleybuses, trams) and private (taxis). If in the first case, in conflict situations, the passengers immediately sent complaints to various transport departments, in the second, as a rule, I don't know what authority to turn to.
Where to complain of drivers of minibuses
Instruction
1
You have the right to complain to the taxi driver if he broke the rules of the road, if faced with the boorish behavior of the driver if the driver is not able to resolve the conflict situation between the passengers, one (or more) of them suffered, and in some other cases.
2
In the interior of each taxi must be placed information about who the vehicle belongs to. An indication carrier, license number, registration address and contact phones is necessary. The carrier can be as an organization, or individual (individual entrepreneur). If such information is in the cabin, so you are faced with a situation of illegal taxis. Passengers involved in an accident in this vehicle are unlikely to receive compensation for the damage caused.
3
Official carriers use the expanded CTP and insure the passengers during the movement, and because in the case of injuries received in the accident during a travel in a minibus, you have the right to claim insurance benefits.
4
If you are faced with the boorish attitude of the driver, try to find a way to gather evidence. As a rule, fairly convincing arguments for a transport company and immediate superiors of the driver is a voice or video recording of the incident with your cell phone. Take the phone numbers of the other passengers who were witnessing the conflict, gain their agreement to confirm your word. The ideal option would be the preparation of collective complaints.
5
Write down the number and brand of the vehicle and all the official information posted in the cabin (see step 2). The first point you should complain about is the firm or entrepreneur who carries out commercial transportation. In some cases, enough personal conversation, but if the leadership of the organization is not going towards you, you have the right to write a statement which will state the nature of the conflict, the action taken by the driver, specify your requirements.
6
The application must be registered in the organization and reviewed within the term specified in the legislation. If it did not happen or the outcome did not suit you, you should contact the higher authority. Control over the activities of private carriers provides urban and regional passenger transport, as well as the Department of transportation.
7
Another step you can take is to file a complaint with the Federal service for supervision of consumer rights protection and human welfare (Rospotrebnadzor).

Advice 3 : Where to complain on the bus

The last time to ride on buses was not just scary, but often dangerous. Often sits behind the wheel drunk or sleepy driver, who ignoring all the signs hanging near the road, actively breaking the rules of the road. And well, if nothing happens. But if the accident occurred, or the bus, not passed the mandatory technical inspection, suddenly fell off the door - where to go and whom to complain?
Where to complain on the bus
Instruction
1
Find out the phone number of the automobile transport enterprise that owns the bus. He always recorded on Board taxis. If it's not there you can request a room from the driver.
2
Prepare all the necessary information. To quickly and accurately identify the violator, you may be asked to provide the following information: the number of the taxi, the time and place where there was an unpleasant incident.
3
Provide details to the chief of the motor transportation enterprise about the incident. It is possible that he will need additional information for a more complete picture of the incident.
4
In the case of repeated violations the driver of the same taxi contact higher authority. It may be transport or city Executive committees in which the Commission is responsible for supervising public transport.
5
The incident occurred in the night time? Contact the round-the-clock dispatching service. All your readings will be recorded and will be transferred for consideration to the transport Commission.
6
If there was an accident involving a minibus, and the driver fled the scene, contact the DMV. To do this you must first remember the number and route of the taxi, the approximate time and place of the accident and then pass the data to this service.
7
If the bus crashed into your car, submit a statement to the police at a motor company. As evidence of suitable and DVR, and the conclusion of the traffic police present at the scene of an accident.
8
When one is injured in a minibus and follow-up treatment in the hospital, gather the necessary information and doctors. All copies of documents along with the application for grant before the court. You have the right to demand the payment of moral damages and money for medical treatment and subsequent rehabilitation.

Advice 4 : Where to complain about transportation

Metropolitan public transport like any other, needs to work properly, a bus must run on time. But how often do you have to wait at bus stops for longer than the period. And that's the problem.
Where to complain about transportation
Instruction
1
If no public transport runs on a schedule, you have the right to complain. However, use this right, unfortunately, few, opting to just grumble or trying to forget this misunderstanding.
2
Usually in such cases I advise you to call the hotline Mosgostrans – (495) 953-00-61. "Talking" with the machine, teaching him the essence of your complaint, you will calm down and become easier, but the problem is usually not solved. To deal with municipal carriers should be the same as commercial.
3
Commercial buses and taxis should be in good condition. The driver, no matter what nationality, should understand Russian language, the seat must not hang out in the cabin should be more or less clean. If you have claims to the driver, you can have them to him personally to Express, however, this approach rarely leads to positive results. Better call the hotline of the Department of transport and communications of Moscow (495) 202-43-23.
4
You can also complain in the administrative and transportation inspection of Moscow region by phone (495) 228-19-71, 228-19-90.
5
Another way to complain about public transportation call the hotline of traffic police, by phone (495) 974-01-11.
6
Most of the commercial passenger traffic in Moscow controls, "Boomer", so you can call and there. Call the hotline (495) 786-23-23 and present its claim to the bus driver or her condition.
Useful advice
If you think that complaining about the transportation you will have, then always try to take the shuttles tear-off tickets, and record numbers of all buses. In the future, if I have to complain about municipal or commercial transport, this information will be very useful.
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