Advice 1: Where to complain about the bus driver

Most taxis can disappear from the streets of Russian cities due to the adoption of a series of Executive orders about the transportation of citizens in public transport. However, the bus still driving on urban and suburban roads, and because it is useful to know where to complain to the taxi driver, if the rules of transportation of people were grossly violated them.
Where to complain about the bus driver
Instruction
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Duties of taxi drivers and passengerswho use them, spelled out in the document entitled "Rules of use of passenger land transport". The document says that the driver of the bus after receiving from the passenger the money for the fare must issue him a ticket and do all kinds of calculations he must only at stops, not while driving a car.
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The number of passengers taxis must not exceed the number of seats in the car. Standing passengers in the bus did not have to! Also, the driver must obey the traffic rules, have rights to the D category and a license to transport passengers.
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If these rules of carriage of passengers by the driver were violated, refer the complaint to the following institutions. Primarily a carrier company. If the transport company did not go forward and not resolved the conflict, you can contact the Department of transport in your city. Send the Agency a written complaint registered mail with mandatory notification.
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Also resolve conflicts on the road associated with public transport, traffic police, police. The office of Gospotrebnadzor your city considering cases related to the violation of the rights of consumers, including those who have used the route taxi. The city hall has a Department in charge of urban transport. Contact with a written complaint in this Department. It must consider in the course of 10 days.
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In a written complaint against the bus driver does not forget but their coordinates to specify the number of Park taxis, the number of the route that you followed, the date when there was a situation demanding the permission, place and time of the incident. Remember to write down phone numbers and names of the witnesses who witnessed the situation created by the driver. You may have to contact them for additional signature to your complaint or if you need their presence in court.

Advice 2: Where to complain of drivers of minibuses

Urban transport is usually divided into 2 types: municipal (buses, trolleybuses, trams) and private (taxis). If in the first case, in conflict situations, the passengers immediately sent complaints to various transport departments, in the second, as a rule, I don't know what authority to turn to.
Where to complain of drivers of minibuses
Instruction
1
You have the right to complain to the taxi driver if he broke the rules of the road, if faced with the boorish behavior of the driver if the driver is not able to resolve the conflict situation between the passengers, one (or more) of them suffered, and in some other cases.
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In the interior of each taxi must be placed information about who the vehicle belongs to. An indication carrier, license number, registration address and contact phones is necessary. The carrier can be as an organization, or individual (individual entrepreneur). If such information is in the cabin, so you are faced with a situation of illegal taxis. Passengers involved in an accident in this vehicle are unlikely to receive compensation for the damage caused.
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Official carriers use the expanded CTP and insure the passengers during the movement, and because in the case of injuries received in the accident during a travel in a minibus, you have the right to claim insurance benefits.
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If you are faced with the boorish attitude of the driver, try to find a way to gather evidence. As a rule, fairly convincing arguments for a transport company and immediate superiors of the driver is a voice or video recording of the incident with your cell phone. Take the phone numbers of the other passengers who were witnessing the conflict, gain their agreement to confirm your word. The ideal option would be the preparation of collective complaints.
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Write down the number and brand of the vehicle and all the official information posted in the cabin (see step 2). The first point you should complain about is the firm or entrepreneur who carries out commercial transportation. In some cases, enough personal conversation, but if the leadership of the organization is not going towards you, you have the right to write a statement which will state the nature of the conflict, the action taken by the driver, specify your requirements.
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The application must be registered in the organization and reviewed within the term specified in the legislation. If it did not happen or the outcome did not suit you, you should contact the higher authority. Control over the activities of private carriers provides urban and regional passenger transport, as well as the Department of transportation.
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Another step you can take is to file a complaint with the Federal service for supervision of consumer rights protection and human welfare (Rospotrebnadzor).

Advice 3: Where to go in case of violation of consumer rights

The legislation of the Russian Federation is very clearly prescribes the responsibility of the seller of the goods, works and services towards the consumers. If there is a violation of their rights, it is necessary to take action.
Where to go in case of violation of consumer rights
Instruction
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Option 1. Bodies for the protection of the rights of consumers

The first step in case of violation of consumer rights should be an appeal to the regional court responsible for the enforcement of these rights. First of all, it is the regional offices for consumer protection, which is legal advice and are accepted on organizations that violate these rights. The application should enclose all the original documents, cheques, payment forms, as well as documents confirming the fact of violation of consumer rights. All of this will be attached to the application, and the division will be issued a notice to the organization, which received a complaint. In an extreme case can be drawn up on an administrative offense may be filed in court.
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Option 2. Private legal practice in consumer protection

If the person whose rights have been violated, does not want to delve into the legal aspects, it may enter into a contract for the provision of services for the protection of their rights. The company will collect the documents confirming the fact of violation of consumer rights, will make a statement in court and will protect the rights of the plaintiff in this case. Such services are quite expensive, but in this case the chance that the judgment will be in favor of the victim, will be much higher.
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Option 3. Criminal liability

Sometimes goods and services available on the market may be criminal in nature. Counterfeit products and negligent services rendered could be a target of law enforcement interest, such as internal Affairs, economic crimes, etc. In such cases, the victim must make a statement in these bodies, the result of which may be detention of suspects in criminal negligence in the sale of goods and rendering of services. Will be prosecuted, after which the criminals will be punished in the form of a hefty fine or possibly imprisonment.

Advice 4: Where to complain on the road

One of the troubles of Russia – the bad roads - you can cope, perhaps, only the world. Increased public attention to the quality of the roadway and its price is often the cause of inspections and unscheduled repairs, and therefore to complain about the bad roads.
Where to complain on the road
Instruction
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Road safety deals with the traffic police, so complaints about bad roads you need to send it to the inspection. In practice, however, the traffic police was eliminated from the solutions to these questions, or redirecting them to the Prosecutor's office or the utility company.
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Turning to utility – Department of road management in the municipality - make a statement that contains your personal data and contact information, describe the treatment (i.e., directly against the quality of the roadway) and attach possible evidence of the specified data. Simply put, it is desirable to photograph, so the photo has given a vivid picture not only of the road itself, but also about where the photographed area is. Try making a photo, to capture the houses, monuments, perceptible objects. The number of the attached pictures, you must specify in the appeal, each to make a brief signature.
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Active participation should take in the proceedings concerning roads in the area and the local administration. Write appeal there, officials will have to consider your complaint and respond in writing.
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Very active today, public enterprises and groups. For example, to help to promote the complaint site called "Angry townspeople", where you can not only tell where and what is wrong in the city, but also to leave something like an open letter that the organizers of the site promise to bring to the attention of the authorities concerned.

The same open area is the site of "the Public book of complaints and offers" where citizens share their problems and experiences in solving them.
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People can contact the organization "Roads of Moscow", the staff not only accept treatment, but do work with them independently submitting applications to the court.

Advice 5: Where to complain about police

The police exists to protect the rule of law. Unfortunately, sometimes police officers themselves violate the rights of citizens. Faced with rudeness, abuse of power, bribery on the part of the police, the victim does not always consider it necessary to appeal its action, assuming that no Council employees of power structures no. This is not so. Complaining can and should be.
A police officer should behave correctly
You will need
  • - telephone directory;
  • - computer with Internet access;
  • - a sheet of paper;
  • - handle.
Instruction
1
To complain about a police officer it supervisor. Find out the name and the name of the police, and the Department in which he works. Look in the directory the address and telephone number of this Department. Call and find out the date and time of personal reception. If you live in the metropolis, most likely, will need to make an appointment. In the village or a small town can sometimes be without this formality, the reception is in the queue.
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Prepare the statement. It is written in a free form, but in any case, in the upper right corner you need to specify whom the complaint is who it's from and your contact details. In the main text, describe what happened. Enter the details of the police officer who has treated you incorrect, place and date. It may happen that the policeman will refuse to report their data. Then just specify the nature of the incident, when and where it happened, ask to understand.
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To complain about the work of the police, and the annual report to residents. Heads of departments under the current Russian legislation are required to hold such meetings where you can come all the residents with their questions and complaints. To know about the time of the report from the local media. In some cities, the local administration informs residents about such events, and through management companies who put up fliers at the entrances, and through official city sites.
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The heads of the police departments are not always attentive to citizens ' complaints in his Department, so don't be surprised if you meet a cold reception. The next place you should contact the Prosecutor's office. It is obliged to ensure that citizens ' rights are respected in full. The Prosecutor's office is better to apply in person, and you can write the application on the spot. The sample must be either in information booth or by the Secretary.
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A complaint against the police can apply to court. Before it is better to consult a lawyer, since the judiciary have no obligation to provide the citizens or samples of documents or lists of what you need to provide. On the contrary, the judge during the process just evaluates which of the parties have provided more convincing evidence. So to make the claim you have to yourself. In the statement of claim specify what happened, when, where and with whom. Write the kind of legislation that violated the police officer, and what compensation you would like to obtain.

Advice 6: Where to complain about taxi

The reason for writing complaints against taxis may be not only the wrongful acts of the driver or his behavior in General, but inadequate equipment of the vehicle, on which the carriage of passengers. To file a complaint by taxi in a few instances.
Taxi
Instruction
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The most common violation, which allow taxi drivers to the incorrect determination of tariff for the carriage. In this case, the passenger may complain to the dispatcher service, the management of the carrier or in the CPS.
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If you think that the driver improperly helped you transport, a a complaint, you can write it directly to the user. In this case, meaning not a dispatch service, and the organization registered as a legal entity or individual entrepreneur in the Unified state register. In the case if illegal actions carried out not only by the driver, but also managers of the organisation-a carrier, you have the right to write a complaint to any branch of the CPS.
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Organization name-carrier is specified from the driver, but according to the rules it has to be necessarily listed on the front of the car. If the mark is not, then you may require the appropriate documents for the right to carry traffic from the driver. If the driver has no permission or he is not willing to provide you with it, such behavior is punishable by a fine.
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If the driver in any way hurt your health, that statement should write to the police. Instance is selected depending on the severity of the damage caused.
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Taxi drivers who do not have sufficient driving experience often become responsible for an accident, do not observe traffic rules or creating unauthorized Parking of their vehicles, which impede the movement of public transport. When such a situation arises, any citizen who witnessed misconduct on the part of taxi drivers, has the right to file a complaint with the Department of transportation.

Advice 7: Where to complain about traffic

When the arbitrariness of the traffic police comes to what violated your personal rights, it is not necessary to keep quiet about it. From the fact that such cases are becoming more, every motorist it is important to know where to complain about a police officer.
Where to complain about traffic
Instruction
1
The easiest way to complain to the policeman at the time of the violation of your rights or the law is call "112" and to report on the crime scene. It is also possible to know in advance the number of the trust Department of your city and inform about the arbitrariness of the traffic police on the hotline.
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Submit a written statement to the Prosecutor or to the court if you cannot resolve the problem on the spot his accomplishments failed. Special forms for written complaints, the law is, but in any document of such a category you must specify a few basic points.
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Enter your name, surname, patronymic and address where we can contact you. Write the name of the body in which you seek protection. Describe in detail what is your complaint and the requirement to take the necessary measures. Try to write the statement without emotion and without using foul language, otherwise the complaint have the right to reject.
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Please attach evidence if you have them. You have the right to receive a written response within 30 days from the date of application, and to monitor the progress of the proceedings and, if anything, to withdraw it.
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Be prepared for the fact that complaining to the police, you bring him to justice. And if your business has serious allegations, then most likely the court you will be called as a witness or plaintiff at the hearing. If the court's decision does not satisfy you, you can write an application to a higher authority.
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To file a complaint against the police can and online on the official website of traffic police (gibdd.ru). Be sure to read the instructions, especially the section "Grounds for refusal" so that no further time to lose, if your application is not accepted.
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Also in Russia there is a project "Angry citizen" (angrycitizen.ru). For each application a special form to fill in. Here there is a section of complaints about the police. Organization, after receiving the complaint, sends it to the desired state authority for consideration. In case of difficulty, you will consult the lawyers of this project, and in severe cases, to solving problems will attract the media.
Note
Be prepared for the fact that file a complaint with the police and judicial authorities anonymously you will not succeed. You will have to report their data, otherwise the claim will not be considered.
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