To start help line phone service to learn the phone the Departmentand that are going to file a complaint.
Then, when you call directly to a Department, ask the following questions:
- if subordinate Agency or officer against whom you are going to file a complaint withthis Department;
- the full name of the Departmentand;
- surname, name, patronymic of the head of the Departmentand;
address of the Departmentand visiting hours.
Armed with the above information, it is possible to start drawing up a complaint.
Some mandatory forms for complaints are not provided, the complaint is made in any form. Even the word "complaint" can be replaced, for example, the words "application", "appeal" or to do without the header, replacing it with an appeal to the head of the "Dear (Name)!"
In order to clearly identify the sender and recipient of the complaint, and clearly provide your contact information in the upper-left corner of the sheet write the so-called "cap", which should look something like this:"the Head of the Department of health" N " region
Petrov p. P. from Ivanov Ivan Ivanovich, living to the address:
the city of Ensk, street so-and-So, building No. 1, room No. 2
contact phone:89101234567".
Below caps in the middle of the sheet write, as mentioned above, the word "complaint", "request", "appeal" or "Dear Peter!".
The text of the complaint briefly and clearly state the nature of your appeal. Be sure to include exact dates, times, names, names, patronymics and positions of the persons who violated your rights, as well as other information needed to specify the violations in relation to you.
At the end of the complaint specify the purpose for which the complaint was filed or your request. For example, "please conduct an inspection on the fact of violations described me and inform me about the results", "please take measures to suppress violations of the rights of patients of polyclinic №10, otherwise I would be forced to contact the Prosecutor's office" and other options depending on the specific situation.
Complete the complaint with his / her signature and affixing the current date.
So, the complaint is made. Before you submit a complaint to the Department, be sure to make it a photocopy.
There are several ways to file a complaint:
- personally at the reception of the head of the Departmentand;
- personally, through the Secretariat, the Departmentand;
- by mail by registered letter with notification and list of enclosures.If you handed the complaint personally, the person who you have a complaint, you must supply photocopies of the complaint that remains to you: your surname and initials, title, date of adoption of the document.When sending the complaint by mail as confirmation of submission of the complaint to the Department you will receive an acknowledgment of receipt. Attach it to the remaining you have copies of the complaint and keep them together. The response to your complaint you should receive within one month from the date when the complaint was received by the Departmentof om.