All complaints always serve only in writing. Start with a claim letter to the General Director of the service center or technical center. If the service network, write a letter directly to the head of the entire network and not the management in place. In this case, there is every chance that the letter will be considered in the legal Department and will give you the answer signed by the head. The Director in place interested only to hush up the scandal and such negotiations do not always lead to the result. If wine service is small, it makes sense to deal on the spot. But in serious cases it is necessary to involve higher management.
If the appeal to the leadership did not give the desired result, call the CPS in your city. To apply to the Federal service in days of reception personally, you can also send a letter of complaint by e-mail. To the letter attach a copy of the management response evaluation of the independent examination (if conducted) or decision of the insurance company. If we are talking about damage to car caused auto service, attach photos of defects. Within the statutory period you will receive a valuable reply about the review of your complaint. In case of positive decision a copy of the letter Rospotrebnadzor and send to the specified service.
Please contact public reception of the district Council (or the city administration or village). At the office of your complaint in writing, are obliged to accept and register. In this case, the letter to the service center with the question of regulation of the conflict will be sent to and from the district Council. So, after such a massive attack on the service from public authorities you have the chance to solve the conflict positively.
Write a review on the work of the technical center on special websites. You have every right to put a negative rating in the rating service and to describe the essence of your claims. This way you will help other consumers make the right choice when looking for a mechanic. And you, in turn, the search service, start with reading reviews about the service.
Advice 2 : Where to complain of the administration
Officials do not always meet the ordinary citizens in need that they listened and took appropriate action. If the representative of the local administration does not respond to your letters, refuses to meet under any pretext, should complain to him.
You need to have on hands the text of the letter sent by you to the administration, as well as proof that the treatment took place. It is sufficient to provide the shipping receipt, mailing acknowledgment of receipt of the letter.
As for the refusal of an official of a personal meeting, to fix this very difficult. So it is better to contact the official in written form and so that the fact of receipt of your request have been recorded. For example, you can deliver a letter directly to the local administration, let on your instance will put a note on that appeal is accepted. You can send your appeal by certified mail with return receipt requested, retaining issued to you in the mail the shipping receipt.
Under the law, namely article 12 of the Federal law "On the procedure of consideration of citizens of the Russian Federation", written appeal, which was submitted to the state local authority or official, is considered within 30 calendar days from the date of registration of the appeal. Its registration is made within three days after receipt.
The period of consideration in exceptional cases may be extended but not more than 30 days. You should notify. Also, if the issues outlined in the appeal, does not fall under the jurisdiction of the authority, he is obliged to forward the email within 7 days from the date of its registration in the body authorized to solve the stated issues. You should also notify.
A period of 30 days to answer the appeal authorities set in relation to queries, the order of which is regulated by FZ "On providing access to information about the activities of state bodies and bodies of local self-government." That is, if you asked for his address to provide information regarding the rules of government, you also must answer within 30 days.
If the official response within 30 days was not followed, you have the right to appeal to it (in the absence of a response): to a superior official, the Prosecutor or to appeal the inaction of officials in court.
Advice 3 : Where to complain about cars
None of the yard residents are not immune from the stranded car, which will stand for months, for years. It is gradually torn in parts, and this is not just an unattended automobile, and real clunkers. Or perhaps someone is parked on the sidewalk, and it prevents pedestrians. In fact, and in another case you need to complain where necessary and this machine will be removed, however, we must also know where to complain.
Have you noticed a parked car in the yard, she stands at the curb or prevents the passage of other vehicles. With the look she's all right, that is clear to see that the car is not abandoned, but the owner been a while. In this case it would be appropriate to apply to the traffic police.
Take a picture of the car, Parking lot, write a letter to the head of the traffic police unit where you intend to apply. The application form is free. To send the application in traffic police by mail or you can write an e-mail. Another option is to go to the district. In the result of incorrectly parked car will drive to a special Parking area.
What to do if the car is parked all the rules and traffic violations not? If the car is in the yard for a long time (for example, a couple of weeks), and cannot set its owner, you can contact the police about a suspicious vehicle. Because cars can be stolen. But if it turns out that, say, the owner is resting himself somewhere abroad, the authorities will not claim to it, unless the car is parked according to the rules.
The situation avtohlama thrown in the yard. From the car, which is not "signs of life", which was taken away for parts and it was not the car, and debris can be removed by contacting local authorities.
Take a picture of the abandoned car, write to the local administration, municipality a statement in which ask to take measures to eliminate avtohlama.
Then everything will depend on what regulatory instruments are in your community. Most often in cases when you want to remove from the yard clunkers, after receipt of the application the representatives of the traffic police and local authorities collect a Commission, whose members check the facts contained in the statement, identify the owner of the car, and he gets the instruction with the requirement to bring your car in order. A similar requirement is posted on the car, if the owner failed to install.
Waiting for the reaction of the owner of the abandoned cars are usually about 30 days, after which the vehicle is evacuated and disposed. The costs for this are paid from the local budget if the auto owner could not be established.