First, determine the subject. What is your purpose in sending the document to the organization? Determine the sequence of presentation. Letter you can write and send mail, using the Internet or via email.
If you decide to send the letter by mail, take a sheet of A4 paper. In the upper right corner, write the name, index, and mailing address of the CPS, next, list your personal details, place of residence, phone and email address. In the middle of the document write in small letters the word, statement, complaint, claim.
Start writing from the beginning, please describe what prompted you to contact the organization for the protection of the rights of consumers. Describe the problem in detail, avoid emotions, write only the facts. Next, specify what you do not like and where you applied to resolve the conflict or solve the problem, the results of treatment. The letter shall describe in detail all requirements, requests or questions. Focus on specific actions and violations. Do not invent anything and do not make assumptions.
Take the letter to any post office, it is better if you send it registered with the notification. In this case, be sure that it will reach the addressee. As a rule, the time of delivery of such letters varies from 3 to 15 days.
You have the right to send a letter via the Internet. This can be done using the official websites. For example, Consumers Union of the Russian Federation. You should go to the website, find the column labeled "citizens" and describe the problem. This requires you to specify your personal data, when, where, and under what circumstances was the situation, your request or requirements. Need not be guided by emotions, try to state only the facts. All applications are thoroughly processed their study, conduct the test and give the answer in accordance with the law within 30 days from the date of treatment.
Can come to CPS personally. In this case, you should contact the reception to the head or leave a message in the office where the person authorized to receive such documents. Here and there you will put a mark of acceptance on your copy and register the fact of its submission. The answer is given within 30 days by mail. You have the right to take it personally. If you are not satisfied with such order, make an appointment with the head held in a certain schedule of citizens reception days.
Find out the email address of the head of Rospotrebnadzor. All information received at this address, the official studies and within the time gives the answer. In some cases, the period may be extended as may be required to conduct additional examinations, audits, and other actions, but not more than 15 days.