First of all, remember – you have every right to write in the complaints book any claim, no matter how small it may be. Too loud music in the restaurant, shouting down the tellers in the sales area, inappropriate jokes of the guard in the showroom is deserve to them to complain. But serious offenses like scoring, rudeness or bad service should be marked mandatory.
Complaints book is usually kept by the administrator or the service Department. You are required to provide it upon request. And you, for their part, have the right not to explain to the administrator or other employees, what you plan to write.Don't be surprised if the store or salon, you will be asked who you want to complain. This is not idle curiosity – maybe a cleaning service or security relates to a completely different legal entity and, accordingly, they should have their own complaints book.
Before reading, flip through the bookand you will understand how this company treat customer complaints. The book of complaints, each complaint must be followed by a reaction in the special field of the responsible person of the enterprise enter actions taken on the basis of a complaint, and certifies it with his signature.The absence of comments from representatives of the company – a violation on their part. You have every right to point this out to the administrator. Ask whether the company to respond to your complaint.
State the claim on a designated page. If you want to complain about a specific employee, enter its position and name. If it is not listed on the name tag, specify the name of the staff member or administrator. Remember – let you to conceal the names of the employees they are not eligible. If the name of the delinquent failed to find out, mark it in the complaint a separate line.
You can subscribe or write a complaint anonymous. Fill in the column "Home address" is optional. But if you want the company's management has informed you about the results of your claim or apologize in person, enter your home or email address, and your phone.
Advice 2: How to write in the complaints book
Rudeness, body kit and miscalculation, as well as other flaws, which we, unfortunately, are often faced in stores, encouraging them to respond not only verbally but also officially to fix the violation of your rights. This can be done with the book reviews and suggestions, or complaints book, as it is called. How to put your complaint in this book?
Complaints book should be at the information booth in free for visitors to access. However, if it's not in your field of vision, boldly ask for a book from any store employee. Denial of the book of complaints is an administrative offense, so if the book you don't give up, threaten to write the application in Rospotrebnadzor or the society for the protection of the rights of consumers. Excuses sellers that complaints book supposedly temporarily transferred for review or for copying – it is a lie, by law, the books cannot be removed from the store.
But the most mournful books require you to create the necessary conditions for entry into it: the store should provide you with a chair, a table and a pen so you can make a record.
At the same time you the store to demand anything may not: nor the presentation of identity documents, no explanation of the reasons why you decided to write your complaint.
Form of entry in the complaints book – random. Try to explain the essence of their claims to the store briefly and clearly.
In addition to recording, you can leave your contact details, including your home address – in this case within five days, the store is obliged to inform you about action taken on your complaint. Consideration of your complaint you can check by looking in a couple of days in the same plaintive bookin her administration of the store should reflect information about the complaint on the merits.
Remember that a complaints book is an official document, the state of which is controlled by the inspection authorities, in particular, the CPS, so if something is in the store does not suit you, feel free to ask: "Give the book of complaints!"