Advice 1: Where to complain to the firm

There are plenty of companies as well-known and respected, and just opened. Some of them honestly fulfill their obligations to the consumer, and some are cheating their customers. Unfortunately, unreliable companies no one is immune. Where to go if such firm lied to you and your loved ones?
Where to complain to the firm
Instruction
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The society for the protection of the rights of consumers. In violation of the clauses of the contract concluded between the consumer and the firm, the client may submit a complaint to the public body with all required documents.
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CPS. Carries out control over observance of consumer rights protection. When dissatisfaction with the decision of the Society the consumer has the opportunity to contact the CPS, indicating the decisions rendered by this organization.
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The Prosecutor's office. To apply this authority only makes sense if dissatisfaction with the work of two previous organizations. After the application, with the Appendix of all necessary documentation, the prosecutors go to the address of this company and conduct a full audit of the company.
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Police. There are so-called company,"phony" who work to make a profit and immediately closed. In this case no one can help except the district police. Officers will conduct an investigation submitted by the applicant data on the owners of the firm and provide response the results of the investigation.
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Court. If the firm continues to operate, but at a different address, the police, according to your statement to initiate a criminal case. After conducting all criminal investigations, all materials will be submitted to the court. The applicant may apply to the authority for violations of the company that continues after the inspection by Rospotrebnadzor.
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Online-projects. Recently, a new method of clarifying the business relationship with the unreliable firm – the project "people's Wrath". He only recently appeared in the Internet, but it has acquired popularity. Each dissatisfied customer can leave their complaints at the project and immediately know the solution to your problem from the founders of this organization. The essence of the "people's Wrath" is to establish a dialogue between the consumer and the firm in finding and decision acceptable to both parties.

Advice 2: Where to go for consumer protection

Know your rights is very important, because to violate your civil rights can anywhere in the police, the store, school, etc. to Know where to turn for consumer protection are very important, especially nowadays.
Where to go for consumer protection
Instruction
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In case you carry on the market or in the shop or cheated, please contact the office for the fight against economic crimes, economic crimes abbreviated. Is it management in the Department of internal Affairs, abbreviated as OVD.
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You cheated in the store, provided substandard service? To apply in this case, a complaint should the Federal service for supervision of consumer rights. Hotline service: 9-900-1000-004. Also on this occasion, you can complain to the Public reception on issues of consumer protection by phone: 8 (495) 621-70-76.
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Your statement to the police refuse to accept, or even worse, an employee of the site itself violates the law? In this case you need to complain to the head of the OVD (district), chief of staff of the police Department on whose territory is part of the duty (the duty of the employee). If you are going to complain about the investigator or of the inquirer, then you should file a complaint with the Prosecutor's office, on the territory of which the investigator or the investigator or investigative Committee.
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To complain to the staff of the police and law-Enforcement portal of the Russian Federation, sending a complaint to the Ministry of justice of the Russian Federation, Federal security service, Federal tax service or the General Prosecutor's office. The application will be reviewed and in case of confirmation of violations of the law by a law enforcement officer will take appropriate action.
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To complain about a medical organization follows the physician organization, a member which has violated your civil rights. If does not help, write an application to the Department of health of the city or district where the institution is located and in Management of Rospotrebnadzora.
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Complaints about schools and such schools should direct the Director of the institution. They usually try to quickly resolve the conflict, so as not to spoil the reputation of the institution. But if the Director did not go to meet you and did not any action to take, then please contact the Department of education. If during this time you did not go forward, write a complaint to the Ministry of education and science of the Russian Federation, as the Director of the school and the Department of education.
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In particular, the Bank should be complaining to the Central Bank of the Russian Federation, which gives the rest of the banking license. Phone number CBR – 8 (495) 950-21-90.
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Your rights are violated by an employee of the insurance company? Then contact the Service of the Bank of Russia financial Affairs by phone: 8 (495) 664-80-60.

Advice 3: Where to complain the consumer

Poor service and incorrect communication – every step of the way. The common man is difficult to resist, especially when it is unclear who and where to complain. Many believe that in the country there is no truth. But it's not. There are several ways how to deal with dishonesty and rudeness.
Where to complain the consumer
Instruction
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Complain to the police helpline. Please contact the reception of the Public Council at the police Department, pre-register by phone.
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If you have problems in the store, café, gas stations and other companies, contact the Federal service. You can apply in person or write a letter (paper or electronic) as well as to communicate in voice mode on the phone.
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When the long-awaited aid from the housing, the housing office and the HOA is still not received, the first step should be a call Manager for receiving requests. But, if there actions were not fully implemented, make a letter that will state the problem and demand its elimination, within the established deadlines. If this does not work, you need to contact the Department of housing.
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When there are problems with public transport, the problem can be summarized to the driver personally, and then call the telephone hotline of the Department of transportation and communications or the traffic police.
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If there are any complaints with healthcare professionals remember that over the doctor is the doctor, and above it – the Department of health. If it does not help in solving problems, contact the Federal service for supervision in the sphere of health.
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The IRS is subject to the Federal tax service, which must accept the appeal, write an appeal.
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Insurers, if not to resort to going to court, must answer to the Federal insurance supervision service, find service information possible in reference books or via the Internet.
Useful advice
In case of any infringement ask for help in a society of protection of the rights of consumers, they will represent the interests of the victim during pre-trial proceedings and in court.

Advice 4: Where to complain of the collectors

Collection Agency – an organization to collect debts. Can be as small boutique firm, consisting of several impressive looking uncle. And can be a solid firm with your legal team, with the division for the fight against fraud, with ties to the judiciary, police, etc.
Collectors can transform the life of a debtor in hell
Instruction
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Remember that the activity of the collectors is not regulated by any legislation. From the point of view of citizens, their function is to find out the reasons of non-payment, recall of debt, to offer variants of pre-judicial debt, to find the hiding customer. If they were limited to these functions, their activities would not be as effective.
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In fact, the collectors think that they are allowed everything that is not prohibited by law. Often they allow themselves to action, balancing on the edge of the law. They can continuously calling the debtor to see him in person, exerting psychological pressure and threatening. They allow themselves to stop calling and coming personally to the management of the debtor, to parents and other estranged relatives, and even neighbors. And the pressure over time only grows, the reputation of the debtor falls at work, and among neighbors. The goal is to get paid.
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To effectively complain to the collectors at the beginning of their actions, find out the name of the organization and name of employee working with you. In case of obvious violations of the law of threats, use of physical force, etc. − complain to the police, the Prosecutor, the court. The property depressants to apply not worth it. Often the depressant is the same manifold, but working for someone who will pay more.
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Extremely effective assistance of professional lawyers and advocates, including lawyers and credit. Because they do not work for free, find out in advance the cost of their services. As a rule, it is not beyond reasonable limits, and the money is worth the peace and health you and your family. Moreover, if the manifolds are clearly spoiled your reputation, have provided moral or material damage, threatened violence and you can prove with a lawyer to sue collectors in court. Then maybe you can sue the collectors compensated for the damage you suffered.

Advice 5: Where to complain of drivers of minibuses

Urban transport is usually divided into 2 types: municipal (buses, trolleybuses, trams) and private (taxis). If in the first case, in conflict situations, the passengers immediately sent complaints to various transport departments, in the second, as a rule, I don't know what authority to turn to.
Where to complain of drivers of minibuses
Instruction
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You have the right to complain to the taxi driver if he broke the rules of the road, if faced with the boorish behavior of the driver if the driver is not able to resolve the conflict situation between the passengers, one (or more) of them suffered, and in some other cases.
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In the interior of each taxi must be placed information about who the vehicle belongs to. An indication carrier, license number, registration address and contact phones is necessary. The carrier can be as an organization, or individual (individual entrepreneur). If such information is in the cabin, so you are faced with a situation of illegal taxis. Passengers involved in an accident in this vehicle are unlikely to receive compensation for the damage caused.
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Official carriers use the expanded CTP and insure the passengers during the movement, and because in the case of injuries received in the accident during a travel in a minibus, you have the right to claim insurance benefits.
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If you are faced with the boorish attitude of the driver, try to find a way to gather evidence. As a rule, fairly convincing arguments for a transport company and immediate superiors of the driver is a voice or video recording of the incident with your cell phone. Take the phone numbers of the other passengers who were witnessing the conflict, gain their agreement to confirm your word. The ideal option would be the preparation of collective complaints.
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Write down the number and brand of the vehicle and all the official information posted in the cabin (see step 2). The first point you should complain about is the firm or entrepreneur who carries out commercial transportation. In some cases, enough personal conversation, but if the leadership of the organization is not going towards you, you have the right to write a statement which will state the nature of the conflict, the action taken by the driver, specify your requirements.
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The application must be registered in the organization and reviewed within the term specified in the legislation. If it did not happen or the outcome did not suit you, you should contact the higher authority. Control over the activities of private carriers provides urban and regional passenger transport, as well as the Department of transportation.
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Another step you can take is to file a complaint with the Federal service for supervision of consumer rights protection and human welfare (Rospotrebnadzor).

Advice 6: Where to complain on the provider

Provider – a company providing Telecom services (Internet, digital TV and other) subscribers. If you are not satisfied with the quality of the connection, speed, range of services or anything else, have every right to complain about the provider. However, calls and threats of support often have no effect. How to make a complaint and where to send it?
Where to complain on the provider
Instruction
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The relationship between the provider and the subscriber is governed by Federal law No. 126-FZ of 7.07.2003 in the current edition from 1.01.2014, Rules of rendering of telematic communication services and the law "On consumer protection" (№2300-1 from 7.02.1992 in the current edition from 1.09.2013).
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If you are not satisfied with the selected rate, connection speed, price, or the payment services provider, you can contact support for clarification, ask the consultant to help you choose a more acceptable rate. Re-read the contract with the firm providing you with Internet. One of the most common of the above is an indication of speed. If the document is written to 40 Mbps, it means speed and 25 and 30 and 35 and 40 Mbit/s. As a rule, conscientious providers support most affordable rate according to your connection speed.
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Provider has no right to change the amount of payment for services, without notice to subscribers. You must tell us in writing. If not, write the application in Rospotrebnadzor.
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When you decide to suspend or terminate the contract with the provider, you don't have to pay for it. The exception is the temporary closure of access to services, for example, if you are going on a business trip or vacation, and for some time will not be using the Internet. In the event of temporary blocking, the service provider has the right to charge you money. This is usually a fairly small amount that is known in advance.
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If the company asks you to pay for the final shutdown and termination of the agreement, it is the imposition of services which is contrary to paragraph 25 of the Rules of rendering of telematic communication services. According to the same Rules (paragraph 29), you have the right to refuse payment. If the firm still requires your money, it is about preparation of the statement in Rospotrebnadzor.
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If you are forced to call in technical support when lost Internet, be sure to leave a request for the inspection of the equipment. Ask the consultant or engineer to give you the application number. This number should be written to specify in the statement. If there is no connection regularly, and the fee you're charging, ask neighbors or friends to confirm this fact, making the act of violation of the quality of communication. The act may be written in free form, however, the witnesses shall indicate the surname, name, patronymic, address of residence and to put a personal signature.
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If the provider does not respond to such acts and the situation remains unchanged, contact the Federal communications Agency with a complaint. Documents (the complaint and the acts) can be sent by registered letter with notification and list of enclosures. Your complaint must be considered within one month of receipt.
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A single fault in the first place should be sent to the support provider. A specialist will help you to identify the problem and solve it (if the problem is your computer, operating system, etc.) or will file an application for engineers. In some cases problems with the Internet caused by a force majeure event (a power outage at the substation, storm, damaged equipment, heavy snowfall). In this case, you remains nothing how to accept an apology from the consultant and wait for Troubleshooting.
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If the claim is rejected and not satisfied, contact the Federal service. In this case, you should make a complaint in the form of statements, the contract with the provider, receipts of payment for the services.
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