You will need
- - payment receipt of the goods;
- - warranty card.
Keep the receipt about payment of the goods and warranty certificate which you are required to give while purchasing a mobile phone.
Refer to the provisions of the RF Law "On protection of consumer rights". As the article 18 States that the buyer has the right to require the seller to replace the faulty product, pay for the repair or return its value. In the latter case breaks the contract of purchase and sale. Since the cell phone law does not apply to technically complex machines, the buyer can claim a replacement during the period of validity of the warranty. Contact your lawyer for advice if in doubt about their rights.
Write a letter to the seller demanding the return of the amount spent on the purchase of a faulty phone. Refer to the relevant articles of law that specify a guarantee of return of money for faulty product.
Wait for a response from the seller. By law he is obliged to respond to the statement within 10 days from the date of its submission. As a rule, the seller may at his own expense to send the phone to the examination in order to determine whose fault occurred fault. Under the law the buyer may be present during the examination. It may take 21 days. After that, if it was found that faulty the consumer is not to blame, the seller must refund the purchase amount or replace the phone depending on the requirements of the buyer.
Go to court if the seller has ignored your statement and did not give an answer in 10 days. During the trial, also conducted the examination of causes of failure. According to the court decision imposed on the seller an obligation to pay appropriate amount of money to the consumer for a defective phone. As a rule, before the court case comes, as the stores tend to maintain its reputation, plus the court requires the seller of additional costs.
Advice 2: How to return money for cell phone
Daily bought many cell phones. But often the drive is faulty or the buyer have other claims. Naturally, the question arises, is it possible to return the phone. In the first case, the right to return and exchange the customer has, with other situations things are more complicated.
You will need
- - the complete package of goods;
- - receipt;
- - warranty card;
- - passport
According to Russian legislation, if the mobile phone is working properly, then take it back to the store, you can not. Cell phones are not subject to return or exchange non-food products. It is stated in the Decree №55 of the Government of the Russian Federation of 19 January 1998, according to which telephone sets are one of the categories of household technically sophisticated products and cannot be returned or exchanged if they are in good condition.
According to the law "On protection of consumer rights" you have the right to return the money for a cell phone or to exchange it for another if it is faulty or has a defect that appeared during the warranty period and not your fault. This requires the observance of certain conditions: the phone should save the presentation and have full equipment. You should also have a cash and receipt, warranty card. In fact, if the check is lost, the law allows you to hire the testimony of witnesses or to prove the purchase in another way. But this responsibility falls on the consumer, therefore it is better always keep your receipts. To recover the money, the fault must not be the consequence of your failure to comply with the conditions of use.
To return a defective phone, you come to the shop, taking the goods as a complete package, receipts and warranty card and your passport (a passport or military ID). In a free form, write the application addressed to the Executive Director or with the requirement to refund you or exchange for a similar product. Specify the full name of the product, its cost, the defect. Attach copies of commodity and cashier's checks and warranty card (leave originals at home). Tick this box if you wish to be present at the examination of goods in case of its carrying out. Put your signature and date.
The clerk shall make an inventory of configuration adopted, you have the goods, get a stamp and your signature on your statement. Then the shop usually sends the phone to a service center. After the examination determines that your fault in the breakdown of no, the bookstore should fulfill your requirements: to exchange the product or return the paid amount.
At the request of seller and at his expense the consumer should return the goods with defects. So the right to return the money for the phone You have. May be required to conduct an independent examination, which will show a fault, and with this conclusion we can then go to court.
Many buyers choose the latest phone models, with the maximum number of features that makes this purchase rather expensive. How to return the money for the phone if he was outside? To exchange a product, the phone should maintain its marketability. Also you must have product and cash receipt confirming the purchase of commercial establishments. If the phone is faulty, it enters into force article 18 KABP.