Save your presentation phone. As soon as you find faults, please stop using. Well, if you have not managed to change much in the machine. Remove the film from the screen – not terrible, but if you've already managed to scratch or drop the phone, to return it would be problematic. And, of course, the presence of a check will.
Know your rights. In this case you are interested in the Law on consumer protection (KABP), article 18. Following this article, you have the right to replace the defective phone on like normal, or to change to a phone of another brand (paying or receiving the difference in price), and require repair by the seller or a third party. Also in your power is to obtain money for the goods. The phone is not considered a technically complex product, so you have the right to spent back during the entire warranty period. Usually it is one or two years.
Take the phone to the store where you purchased it and explain to the seller the situation. You can leave the statement with the requirement to refund you the cost of the defective phone. Specify article zopp confirming your right to do so. In the best case you will get the money back. But the phone is unable to send for examination. It is necessary to establish that the cause of the fault is a manufacturing defect or misuse. Usually the examination lasts for 21 days. If it is established that the reason for failure of the marriage, then you will return the money. But it may happen that the guilty will recognize you.
You have the right to conduct the examination for your account at another service center. If the results of this examination will be the fault of the phone – manufacturing defect, you have the right to sue the store. Such claims are usually easy to win if you're holding the phone, the expert's conclusion, all boxes, receipts, warranty card.
Advice 2: How to return the money for mobile phone
It's a shame to buy an expensive mobile phone, and after a while to discover there are obvious technical marriage. However, if you find yourself in this situation, you have the right to return the spent money. How to do it?
From the purchase of defective goods, no one is immune, so in the store detail find out about the terms and conditions of the warranty, thoroughly study all documents and in no case do not throw away the receipt. Pay attention to the integrity of the buttons, no scratches, make sure that the display does not depart from the base. Upon detection of any fault, immediately ask to change the model. Better to do it now than to try to prove his innocence. Do not buy a phonewith the hands or in small shops in the markets, as it is likely that you will sell "gray" goods, and to return for it money will be very difficult.
If after some time you find fault in the new phoneand contact our store with your passport and cash cheque and write a letter of complaint. Often sellers say that after 14 days from the date of conclusion of the transaction you have no right to demand a refund. This is not so. In accordance with the law "On protection of rights of consumers" the phone is included in this group of goods for which there is no Statute of limitations for exchange if the camera is of poor quality. 14 days play a role only in the case if you are not satisfied with the size, color or other characteristics, and the phone is quite serviceable.
If store employees say that you are to blame in damage to the phoneand require examination. Since the warranty period has not expired, it needs to be done at the expense of the store. If the examiner determines that the cause of failure is defective, you may demand to return the money or give you another working model. Often, sellers simply offer you select another item by the same amount.
If you refuse to talk and not agree to refund the full cost of the phoneand contact the city Department on protection of the rights of consumers. Will be tested, and if it turns out that you are right, the money will be returned to you by a court decision.