Advice 1: How to get the money back for a defective phone

No one is immune from the purchase of a mobile phone with manufacturing defects, since no manufacturer produces 100% products without defects. Do not despair if you got a defective phone, you may return him the money.
How to get the money back for a defective phone
Instruction
1
Save your presentation phone. As soon as you find faults, please stop using. Well, if you have not managed to change much in the machine. Remove the film from the screen – not terrible, but if you've already managed to scratch or drop the phone, to return it would be problematic. And, of course, the presence of a check will.
2
Know your rights. In this case you are interested in the Law on consumer protection (KABP), article 18. Following this article, you have the right to replace the defective phone on like normal, or to change to a phone of another brand (paying or receiving the difference in price), and require repair by the seller or a third party. Also in your power is to obtain money for the goods. The phone is not considered a technically complex product, so you have the right to spent back during the entire warranty period. Usually it is one or two years.
3
Take the phone to the store where you purchased it and explain to the seller the situation. You can leave the statement with the requirement to refund you the cost of the defective phone. Specify article zopp confirming your right to do so. In the best case you will get the money back. But the phone is unable to send for examination. It is necessary to establish that the cause of the fault is a manufacturing defect or misuse. Usually the examination lasts for 21 days. If it is established that the reason for failure of the marriage, then you will return the money. But it may happen that the guilty will recognize you.
4
You have the right to conduct the examination for your account at another service center. If the results of this examination will be the fault of the phone – manufacturing defect, you have the right to sue the store. Such claims are usually easy to win if you're holding the phone, the expert's conclusion, all boxes, receipts, warranty card.

Advice 2 : How to return a defective phone

Alas, it may happen that you bought the phone turns out to be faulty. What in that case to do? Of course, you should go to the store to exchange the product or return your money.
How to return a defective phone
Instruction
1
In the shop with a problem ask any of the sales consultants. You are required to send to check the fault and if it is confirmed, you must return the money. But this is the best.
2
Unfortunately, there are cases when the staff does not value the reputation of the store, and you can deal with rudeness and rejection. The seller can tell you that the phone is the so-called TST - technically complex product, and you can't exchange the unit or get my money back. This is absolutely not true.
3
Remember your rights - they are listed in the law "On protection of consumers' rights. Even bought on credit, the goods must be replaced or returned. You have the right to surrender the phone, even if you lost the original packaging and receipt. But kept the warranty card for the product and a receipt will help to simplify the situation.
4
In case of refusal, write the claim in duplicate to the Department of consumer rights. It is a claim you should request the termination of the shop contract of sale. No need to mention return or exchange the phone.
5
Better insist that if possible the examination you should attend yourself. Next, take the complaint to the store and get the signature from the representative of the trade organization. Often it can scare a shop manual and it does not want unnecessary inspections and examinations.
6
If the store is not stopped, then you have to wait for 10 days. The equipment is delivered to the service center will be in the interests of the commercial enterprise. It is better not to give a product with the warranty certificate to repair yourself. He may be delayed. You always have the right to collect money or obtain a new device.
7
Know your rights and use them skillfully. An educated buyer will always achieve the goal.

Advice 3 : How to return the faulty phone

By making a purchase, always want to a new device served long and reliably. So it's a shame if suddenly the product is faulty or has defects. This is especially true of mobile phone, which should always be at hand.
How to return the faulty phone
You will need
  • - the complete package of goods;
  • - receipt;
  • - warranty card
Instruction
1
If you bought the phone in the shop, under warranty, if problems occur you can get your money back. Always save the packaging, receipt and the rest of the documentation at least until then, until the warranty period for the product. Although it is worth noting that if a check is lost, according to the law you can resort to the testimony of witnesses.If you bought the phone is faulty or broken, according to the law "On protection of consumer rights" you have the right to return it back to the store in exchange for another or get a refund. All that was sold with it in kit must be available and the phone should save the presentation.
Another important aspect in damage and malfunction of the apparatus should not be your fault, otherwise, the money you no return. Under the terms of the warranty, the buyer is responsible for breakage, if he did not comply with the conditions, subjected the goods to mechanical, thermal and other influences.
2
So you've decided to return the faulty phone. Find the receipt and warranty card, clear copies of them. Write a letter to the CEO or Executive Director of the company, the seller will specify his name and initials in the store), in the free form, describe its claim. Don't forget to mention full name of the device, its cost, type of failure, the demand for the return to you of money in legal term. Attach a copy of the check and the warranty coupon. Mark the date and signature. A copy of the documents Express. If you wish to attend when possible the examination of the goods, specify it in the application. Although this is not a necessity. If instead of return the money you wish to exchange defective merchandise for the same, also specify it in the application. The store employee who took your application and documents must be put on the statement print and your signature. He will also make an inventory of what was taken from you (product set) and will inspect the unit in the absence of visible damage. Then the store will send the device to service center for examination. If the problem to her and your innocence will be confirmed, your requirements will be completed: there will be an exchange of a faulty phone or returned the money.
3
If the warranty period has long since expired, over the phone (even faulty), you can still obtain a little money. There are special points of reception devices, where faulty cell phones buying on the cheap. These points can be found in the transitions, advertisements in Internet and Newspapers.
Note
Expertise with during the warranty period, the firm-seller at his own expense

Advice 4 : How to get the money back for the faulty phone

No one is immune from the purchase of substandard or defective goods, including buyers of mobile phones. Despite the fact that the means of communication in recent years, gaining increasing distribution, such acquisition has never been cheap. In this regard, laying out a decent phone for the money, very frustrating to know about its malfunction.
How to get the money back for the faulty phone
You will need
  • - payment receipt of the goods;
  • - warranty card.
Instruction
1
Keep the receipt about payment of the goods and warranty certificate which you are required to give while purchasing a mobile phone.
2
Refer to the provisions of the RF Law "On protection of consumer rights". As the article 18 States that the buyer has the right to require the seller to replace the faulty product, pay for the repair or return its value. In the latter case breaks the contract of purchase and sale. Since the cell phone law does not apply to technically complex machines, the buyer can claim a replacement during the period of validity of the warranty. Contact your lawyer for advice if in doubt about their rights.
3
Write a letter to the seller demanding the return of the amount spent on the purchase of a faulty phone. Refer to the relevant articles of law that specify a guarantee of return of money for faulty product.
4
Wait for a response from the seller. By law he is obliged to respond to the statement within 10 days from the date of its submission. As a rule, the seller may at his own expense to send the phone to the examination in order to determine whose fault occurred fault. Under the law the buyer may be present during the examination. It may take 21 days. After that, if it was found that faulty the consumer is not to blame, the seller must refund the purchase amount or replace the phone depending on the requirements of the buyer.
5
Go to court if the seller has ignored your statement and did not give an answer in 10 days. During the trial, also conducted the examination of causes of failure. According to the court decision imposed on the seller an obligation to pay appropriate amount of money to the consumer for a defective phone. As a rule, before the court case comes, as the stores tend to maintain its reputation, plus the court requires the seller of additional costs.

Advice 5 : How to return the phone under warranty

The quality of some cell phones, unfortunately, leaves much to be desired. Return defective goods to the seller, of course, very unpleasant procedure. For successful implementation it is necessary to consider several features.
How to return the phone under warranty
You will need
  • - documents on the phone;
  • - packaging;
  • - a set of accessories.
Instruction
1
Start with the preparation of the necessary documents. Find check on mobile phone, warranty card and packaging. It is important to remember that during the warranty period, you must keep all components of the device, whether the headset or the charger. Do not rush to dispose of these accessories even in the event of their failure.
2
Please contact the retailer where you bought the mobile phone. Explain failure specialist who receives the goods and put him on the phone together with the needed accessories. You can offer yourself to take the device to service center.
3
The product is usually passed to the SP once a week. Independent delivery service usually speeds up the process of his return. But this method has a negative point. If a service center for one reason or another will hold your phone longer than the deadline, you will not be able to claim the store. Better to play it safe and give your mobile device the firm-the seller.
4
If after the expiration of thirty days from the date of receipt of goods you have not received a working phone again, please contact the store. Remember that you are not interested in the date of sending of the item in STS. Be guided precisely by the number of transmission of the phone store.
5
Require to provide you the same model or a refund. Ignore the offer of a specialist to take some more time until the repair device. If employees of STS ordered the missing parts, then they checked the phone, acknowledged his fault, and confirmed that not you are the cause.
6
In case of failure in fulfilling your requirements, make a complaint to the company-seller. Describe it the situation. Ask the expert to sign it and remove the copy of the document. Pass the original store. You are entitled to claim compensation in the amount of 1.5% of the value of the goods per every day of delay, or a cash alternative.
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