You will need
  • - documentation for your phone;
  • - full set accessories.
Prepare all the documents you have on this product. Don't forget about the warranty card. Take absolutely all of the additional accessories included in the kit.
Remember that in relation to mobile phones does not apply rule fourteen days. This means that the firm-the seller may refuse to refund for non-defective merchandise.
If you decide to take non-defective merchandise – be prepared to get rejected. It is best to politely ask the store to exchange the product. Describe pre-the reason for the return. Don't immediately demand a refund, because the probability of success is extremely small.
If in the course of the two-week period in the mobile phone has been a significant obvious problem, require replacement of the goods or a refund. Refuse offers to take the mobile phone to the service center. A significant marriage, manifested in the first days of usage, is a clear sign of low-quality goods.
In that case, if the seller insists on the examination, pass the product to the firm. Don't take the device to the service center yourself. For normal repair organizations shall be issued 45 days. In your case the period shall be 10 days.
Write the claim addressed to the seller, if you have refused to accept the goods of improper quality. You should get a written response from the organization within 10 days. It is important to remember that in the event of further proceedings you are entitled to claim compensation, which amounts to 1.5% of the value of the goods per every day of delay in the refund.
Remember that initially it is better to try to solve the problem peacefully. There are companies who are happy to meet clients in most controversial issues.