Advice 1: Where to complain to the passport office

Since the Soviet era passport offices are known for their most friendly attitude towards citizens. A large amount of work, responsibility and low wages probably are the reason for the lack of hospitality to the citizens.
Where to complain to the passport office
Instruction
1
Passport – the name is very conditional. Actually, the so called habit of the employees of the management companies or housing cooperatives, who take the residents of the territory entrusted to them, the documents for registration at the place of residence or place of stay (residence permit) and a package of documents for the issue of a passport or its replacement.
2
Any operations with your documents pasportist to conduct have no right. Pasportist only registers taken from citizens documents. Its main task is to safely transfer them to the FMS.
3
Accordingly, the passport guy submits to the head of the management company, housing Department, housing Department, depending on the forms of governance in the house. Therefore, to complain of misconduct or inappropriate behavior should be exactly the Director.
4
All operating companies are under the administration of districts and housing inspection. To complain about the passport guy "Jalisco" makes no sense, the Inspectorate checks the work in respect of maintaining the housing stock, but in the administration of your appeal is obliged to consider. However, the complaint there is to submit, first, writing, second, only in case, if your appeal is not responded to by the head of the management company.
5
If we are talking about illegal solicitation, in your opinion, bureaucratic procedures that take place which you are forced to go to the passport office, then you can appeal to the migration service. For example, according to "telephone hotline". Direct levers of pressure on passport offices at the migration service no, but pay attention to the behavior of employees on the Committee or ordinary meeting, the transfer documents (which happens weekly), FMS can. Besides, if the fact of claiming extra documents are confirmed, the passport guy may be punished, because his actions will be provided the violation of administrative regulations.
Note
Please note that from January 2014 to go for a residence permit in the passport office will not need this function will be centralized and fulfill her will, as expected, the migration service.

Advice 2: Where to complain of the administration

Officials do not always meet the ordinary citizens in need that they listened and took appropriate action. If the representative of the local administration does not respond to your letters, refuses to meet under any pretext, should complain to him.
Where to complain of the administration
Instruction
1
You need to have on hands the text of the letter sent by you to the administration, as well as proof that the treatment took place. It is sufficient to provide the shipping receipt, mailing acknowledgment of receipt of the letter.
2
As for the refusal of an official of a personal meeting, to fix this very difficult. So it is better to contact the official in written form and so that the fact of receipt of your request have been recorded. For example, you can deliver a letter directly to the local administration, let on your instance will put a note on that appeal is accepted. You can send your appeal by certified mail with return receipt requested, retaining issued to you in the mail the shipping receipt.
3
Under the law, namely article 12 of the Federal law "On the procedure of consideration of citizens of the Russian Federation", written appeal, which was submitted to the state local authority or official, is considered within 30 calendar days from the date of registration of the appeal. Its registration is made within three days after receipt.
4
The period of consideration in exceptional cases may be extended but not more than 30 days. You should notify. Also, if the issues outlined in the appeal, does not fall under the jurisdiction of the authority, he is obliged to forward the email within 7 days from the date of its registration in the body authorized to solve the stated issues. You should also notify.
5
A period of 30 days to answer the appeal authorities set in relation to queries, the order of which is regulated by FZ "On providing access to information about the activities of state bodies and bodies of local self-government." That is, if you asked for his address to provide information regarding the rules of government, you also must answer within 30 days.
6
If the official response within 30 days was not followed, you have the right to appeal to it (in the absence of a response): to a superior official, the Prosecutor or to appeal the inaction of officials in court.
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