After the discovery of the fact of the loss of your SIM card is necessary to make the lock. To do this, call the customer support center of your operator, the number of which can be found on the official website of the cellular company or in the annexes to the previously concluded agreement. You can also directly contact your nearest communication salon.
Inform the operator about the fact of loss of the card. Some providers of cellular services shall lock the card only after a detailed provision of the personal data. At the request of the operator please list your passport information, date of issuance, the estimated balance at the time of loss and code word (if necessary), which was specified in the Treaty process.
After blocking the SIM card, contact the nearest center to work with clients of your operator. Complete the application on the recovery card and tell them that it was blocked. Provide ID card to restore the card and consult with the specialist of Department on work with clients. You will also need to enter your old number and the information of the person to whom it was registered. In the application you will also need to mention the circumstances under which the loss occurred.
Wait until the helpdesk will check the registration of the SIM card to your face. After receiving confirmation, an employee will continue to apply and inform on the timing of the recovery. Sometimes some operators are replacing and issuing new SIM cards almost immediately.
When issuing the SIM card will be restored the balance and the phone number that was used previously. It should be noted that for some operators, the recovery service may be paid.
Some carriers implement delivery process and a new SIM card with the help of courier services delivery. For more information about availability from your carrier for such services, contact support with your request or carefully check the official website of your service provider.