In the event of claims against the company , MTS should first contact the operator of the contact center by phone 8 800 250 0890 and find out what form needs to be filed one or the other complaint. If the subscriber is not satisfied, for example, the quality of mobile communication, it will be connected with a technical specialist who will give instructions to rectify the problem or, if not possible, take the application for the claim.
Writing a complaint you can make in a free form indicating the information about the agreement and the subscriber, and then send via e-mail — firstname.lastname@example.org. You can also come with her to the salon-shop of MTS. In any of these office assistants will help to establish and properly execute a claim.
The form for writing claims can be found on the main website MTS — www.mts.ru; select category "Help and support", then "VIP membership", "Individual service", then "Forms and documents". As a result of these actions will be available a list of documents with the extension ".doc". You should find the form "Claim" (030_pretenziya.doc), save it to your PC and fill.
If the fill is a natural person, he must enter the passport number, if a legal entity, also indicate the INN and information about the Trustee. Then be sure you spell the account number and method of feedback with the caller to obtain information about the decision. In the empty lined box describes the essence of the claim.
If the subscriber is a VIP client of the company of MTS, a completed document, it is necessary to put the VIP-service of MTS or personal Manager on the Fax: (495) 766-00-80. Any other party can come with the completed form to the office or salon-shop of MTS and register a complaint.
In addition to claims, you can make a complaint to the MTS. This can be done on the main website — www.mts.ru. You need to find a window "Questions and suggestions", clicking on which appears a list of "Support and maintenance". At the end of the list is the sentence "Ask a question". Clicking on it, you can select the service "Report" and describe the essence of the claim.