Condition of return of goods of appropriate quality is compliance with the 14-day period, excluding the day of acquisition of the goods. But this kind of "ruined" or "changed his mind" here does not pass. By law, you must exchange a product that did not suit the buyer on the size, style, size or configuration. For example, if the store has the same item of a different size, you may refuse to refund the money paid.
For a negative decision concerning return, in accordance with article 25 of the act, may be that is broken salable returned product and its original package. In that case, when the product was in use, there are no factory labels and seals, you also can't satisfy the requirement of the buyer to return the goods.
In addition, there is a list of goods of proper quality not subject to return or exchange in any case. In addition to personal hygiene items, clothes, medicines, etc., and it includes some types of technically difficult goods of a household purpose. Those of them that are installed warranty period. Return the money you have in that case, if the buyer can prove that the use of the goods impossible, and fixing it in total took more than 30 days during the year of operation.
Examine article 18 and 19 of the Law, in which you will learn about your consumer rights at detection of defects in the goods and the time within which these rights can be filed. Elementary violation of such terms may serve a legitimate right to refuse the return of goods.
Leave the purchaser unsatisfied you can also, if you have violated the rules for operation or care of the product. For example, the thing is subjected to washing, while recommended, were dry-clean only.
Keep in mind that any legal act does not stipulate the buyer's obligation to store the consumer packaging of the purchased goods. Your refusal to voluntarily return the money on this basis would be easily challenged in court.