Advice 1: How to return the money in the online shop

Today more and more people choose shopping through the Internet – buy in onlinestores can be anything from food to furniture, musical instruments and exotic goodsAMI. However, sometimes it happens that the buyer wants to return the money paid for the product. The reasons for this can be many – for example, if the goods for which the prepayment was included was not delivered to the customer.
How to return the money in the online shop
If you decide to return money for the bought in Internet-shop the goods, you should know that the process of cancellation and return of Bank charges may be lengthy and complex. If you have not received a paid order, contact the Bank that owns your card and write a statement contesting the write-off of money from the account. Attach to the application a document confirming your order in the Internet-shop.
Proceeding with the payment system may take from 45 to 90 days after the end of this time you declare that satisfied your request for return of money or not. In some cases, the refund you may be refused – for example, if the delivery period has not expired, or if the product was received by customer.
In addition, you need to carefully review the contract on servicing of payment cards. In some banks, one of the conditions of contract is the inability to challenge the payments made in the Internetthat is, In this case, you need to contact the store and require delivery of similar goods, citing his demands advanced payment and the lack of previously ordered product.
If you have already received your desired item in the mail, but for some reason want to give it up and return it to the Internetstore, read the terms and conditions of the refund that each store sets their own. Do not pull with the desire to refuse the goods is usually to return the product within a week or two after purchase. Funds for the purchased thing online-store returns within a few weeks, minus the shipping costs of the goods.
Keep in mind that to return money for the goods purchased in Internet-shop, always challenging, so carefully consider every purchase, and always try to see the conditions that run the Internetstore, and with the agreement of the Bank with whom you work.
If the goods are not liked, and the buyer was expecting something completely different, then he has 7 days to return the item to the online store. Pay attention that if the online store undertakes to deliver the goods to the buyer to return the item will have. In some online stores for goods can come with the courier, but it would have to pay for courier delivery.
Useful advice
The new rules completely equate online shopping to conventional shopping. In the "world wide web" you must also give a guarantee for any goods. By the way, most shops are branches of real outlets. And if you bought the goods online and it broke, call the telephone number listed in the "Garantie". You will be required to help either fix the item or return the money.

Advice 2: How to return to the store of purchase

If the item you purchased is defective, you may return it to the store. The same can be done with a completely benign thing that suits you. However, its return must comply with certain conditions.
How to return to the store of purchase
You will need
  • - passport;
  • - the request for the refund of money for the goods;
  • - receipt;
  • - warranty card;
  • - acquired the goods with labels and packaging.
Making a purchase in the storee, do not forget to take receipt and warranty card. Do not dispose of these documents – if you want to return an item, you will need them. Do not rush to leave the point, how should I inspect the item, ask the consultant to check if it works. Be careful when buying multiple pieces of the same name. Check each package, make sure that the expiration date has not expired, and the product has no obvious defects.
Finding a marriage, immediately contact the shop. Sellers will offer to exchange the item with a defect benign. If you are not satisfied, ask for a refund for the purchase. According to the Law on consumer protection, the store is obliged to reimburse you the purchase price no later than 10 days after the claim. Things bought on sale, subject to return and exchange on a common basis.
Make a statement about returning money to the Director of the store. One copy to send the leadership, on the other demand to sign certifying that your claim is received. If you are unable to complete the paperwork yourself, please contact the district office for consumer protection, the staff will help you to formulate your claim and advise you on further action.
It happens that the purchased item is not defective, but after bringing it home, you realize that it doesn't fit you. In this case, you have the right to return the purchase in the shop. Please note that item will take it back if it has all the required labels and labels and was not in use. To return the item you will be able within 14 days after purchase.
There is a long list of items that will be accepted only in the case of marriage. These include perfumery and cosmetics, underwear, personal hygiene items, drugs, household chemicals, fabric, furniture, books, cars. By purchasing items from this list, be especially careful.
If the store refuses to return your money, referring to internal rules or claiming that you are to blame for damage to the purchased items, you can go to court. Do not interfere, and a preliminary examination of the goods. You will have to pay for it, however, if the audit reveals that marriage is on the conscience of the manufacturer, the store will be obliged to reimburse you for the cost of the services of an expert.
Make a claim in court. Attach a copy of the application on the return and sales receipt. In a lawsuit demand to return money for the goods, to reimburse the cost of the examination, to pay a penalty for late payment and damages. If the court finds your demands are legitimate, you will receive all of the claimed amount.
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