Advice 1: How to return the appliances to the shop

Appliances returned to store for different reasons. Someone is not satisfied with published by washing machine noise, someone found the oven cheaper and more powerful, and someone like color cleaner. The sellers themselves seem to not mind returns, because they say that you can return the item within 14 days. However, in reality the situation is not so simple.
How to return the appliances to the shop
Instruction
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Article 25 of the Law on consumer protection says that the consumer really has the right to exchange nonfood goods of proper quality within 14 days. For this you need to contact the store, to present a or cash a check, to demonstrate the safety presentation, seals, labels, return things.
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The seller must personally ensure that the thing didn't use and saved the factory packaging. To explain the reason for the return, the buyer is not obliged to, consider this. If the purchased item is faulty or defective, immediately contact the storewhere you purchased this product.
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The law is on your side: you have to return the money or exchange the defective item.
Moreover, the absence of cash or the sales receipt is not a reason for refusal of refund or exchange of goods. In this case, refer to the testimony.
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Different is the case of technically complex appliances. This electrical machinery and apparatus, household radio equipment, home computer equipment, photographic equipment, video equipment, electronic musical instruments, electronic toys, household gas appliances and devices. For such goods a warranty period that emphasizes their technical complexity.
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If you have purchased a product from this category is of adequate quality to return it just like that, without good reason, the shop within 14 days is impossible. As you cannot refund or exchange for similar goods.
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However, if in the process of operation detected faulty or defective, you can legally terminate the contract of sale. Please contact the store, show the faulty item or the conclusion of an independent examination, if the defect is not visible at first sight. Now the seller must return the money or replace the faulty thing.
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Remember, the seller has the right to their own expertise, whose goal is the elucidation of the causes of defects. If the examination shows that there was mechanical damage of the things or product, through no fault of buyer, the claim will be denied.
Note
Remember that ignorance of the law does not relieve the seller from liability.
If the seller continues to stand his ground and refuses to change the defective item, refer a complaint to the Federal service.
Useful advice
If the seller refuses to do so, make a written statement of complaint or contact the city Committee for the protection of the rights of consumers.

Advice 2: How to restore home appliances

Home appliances belongs to the category of technically sophisticated products, therefore, the rules of repayment are different from those that apply to ordinary things. In particular, you can not return household equipment in the shop under the pretext that she just did not like.
How to restore home appliances
Instruction
1
There is a list of No. 55 industrial goods of proper quality that cannot be returned to store. Make sure that you do not include your appliances in the list. References electrical machines and apparatus, photo - and video equipment, telephones, electronic musical instrument, electronic toys.
2
In that case, if you detect a malfunction, check list, No. 575. It lists appliances that can be returned to the seller only in case of significant technical problems. These include fatal failures or defects that can be corrected only with disproportionate expenses or time expenses. Substantial disadvantages are those which appear repeatedly even after repair.
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The fridge and freezer, washing machine, computer with shortcomings that just cause you inconvenience to return or exchange you can't. In this case, there is only a free warranty repair. For example, when you think that the washing machine is too noisy to return or exchange it at the store will fail. And in that case, if it does not serve any purpose – not erases or blurs badly - is already possible to refer to the list No. 575.
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When, after signing the act of acceptance or agreement, you brought the goods home and found a physical flaw – a crack or defect in the housing, a chip or a dent to prove it was not your fault, you most likely will not succeed. But you can order an independent examination which will prove what the defect is, for example, a month ago, and the technique acquired a week ago. This will become an argument for a refund.
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Back of home equipment you can without packaging and without a receipt. The condition for this may well be a document on the purchase of goods. Testimony that you can present as proof of their purchase in court is usually not considered as sufficiently convincing argument. The contract or the warranty card issued – arguments more reliable.

Advice 3: How to return to the store a washing machine

Often people have to face the problem of low-quality goods: it quickly breaks down, defects and breakage, which was not seen in the store. In this case, the person may apply to the seller requesting replacement product or a refund. To do so, preferably as soon as possible.
How to return to the store a washing machine
You will need
  • -statement on the return of the goods;
  • receipt;
  • - receipt;
  • - warranty on the refrigerator.
Instruction
1
According to the Law "On protection of consumer rights", in identifying defects in technically-challenging goods, which include washing machine, the buyer is entitled to withdraw from the transaction of purchase and sale and to demand the replacement model of the same brand or the same product the same price. It can also claim a refund for faulty goods.
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All this should be done within 15 days from the date of purchase. After this period such claims will be satisfied in case of detection of a significant deficiency in the washing machine or the malfunctions within the warranty period.
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Before convert the washing machine or to refund you, the seller will send it for examination, before making this act of acceptance. Don't forget to include in this act, all the detected faults. Feel free to also take a picture of you identified the marriage will be useful during the discussions with the sellers to prove your innocence.
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Please note you can return the product even if he has lost form and has traces of use, you do not have a commodity (cash) check (a copy should be in the store) or missing the original packaging. Return the washing machine is also possible in the case when she bought during promotions or special promotion discount.
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When buying equipment online, you may return it within 7 days after the transaction. But it needs to be preserved consumer properties of the product and is not broken presentation. For a refund or replacement washing machine you need to write a complaint letter. Within 10 days of receipt of the letter the seller is obliged to return the money from its sale.
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If the seller refuses to change or to return money for the goods, please contact Society of consumer protection, Federal service for supervision of consumer rights protection, the trade inspection or the court. In most cases, the law is on the side of consumers, and there is a high probability that you will win the case.

Advice 4: How to return the toy to the store

By purchasing the toy, the buyer hopes to bring joy to a child and not to waste their money. But situations in life there are many. Sometimes the goods are not suitable due to age or a similar gift already purchased other relatives. It happens that bought the goods of improper quality. To return it to the store, to act in these cases should be different.
How to return the toy to the store
Instruction
1
If the quality of the product did not suit you toy is not fulfilling its functions, has a very unpleasant smell or obvious defect, return it without packaging and even without a receipt. Although in this case to prove the purchase in this storee will be more difficult. Make a printed claim on this product, which clearly describe detected defects and print two copies. Come in store and give the seller the claim together with the product. Make sure that on the second instance, the seller signed the appointment, put the date of acceptance of the claim and the printing company.
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If a representative of the storeand refused to take the claim down on the same sheet write "the act of refusal in acceptance of the claim by the seller storea" and in detail specify the address and the name of the storeand legal name of the seller. This act give the administration or send it by mail. The seller must respond in writing within 10 days. He is entitled to give the goods for examination - then it takes up to 20 days. After this period, the money should return. At the same time contact with a written complaint to Rospotrebnadzor the Department for consumer protection. This treatment should be considered for a period of 1 month.
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If the product is technically fixed, but the reason that it does not fit, was the wrong advice of the seller, be sure to include it in the statement. False or incomplete provision of information about the product – a good reason to meet your claim.
4
Quality product is possible to return to the store only if it is fully preserved the appearance and consumer properties. Make sure that remained intact packaging, labels and equipment acquired toys. If these conditions are not violated and the check saved within 14 days, excluding the day of purchase in accordance with article 25 of the law on consumer rights the goods can be returned. In this case, the seller is obliged to make the act of returning goods, which shall include data of the consumer, name of vendor and product name. And must indicate the date of purchase and return of goods and refund amount. This document should contain a reference to paragraph 4 of article 26.1 of the RF Law "On protection of consumer rights".
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In case of refusal to refund you will ask to make it in writing and consult with a representative of the CPS about the legality of the decision taken and mentioned in the refusal reasons.
Useful advice
In any case, be polite, very often it is a personal impression affect on the decision by the store employee.

If you are dealing with a small private shop, it may be simply to talk to the Director and to resolve the matter peacefully.
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