Article 25 of the Law on consumer protection says that the consumer really has the right to exchange nonfood goods of proper quality within 14 days. For this you need to contact the store, to present a or cash a check, to demonstrate the safety presentation, seals, labels, return things.
The seller must personally ensure that the thing didn't use and saved the factory packaging. To explain the reason for the return, the buyer is not obliged to, consider this. If the purchased item is faulty or defective, immediately contact the storewhere you purchased this product.
The law is on your side: you have to return the money or exchange the defective item.
Moreover, the absence of cash or the sales receipt is not a reason for refusal of refund or exchange of goods. In this case, refer to the testimony.
Different is the case of technically complex appliances. This electrical machinery and apparatus, household radio equipment, home computer equipment, photographic equipment, video equipment, electronic musical instruments, electronic toys, household gas appliances and devices. For such goods a warranty period that emphasizes their technical complexity.
If you have purchased a product from this category is of adequate quality to return it just like that, without good reason, the shop within 14 days is impossible. As you cannot refund or exchange for similar goods.
However, if in the process of operation detected faulty or defective, you can legally terminate the contract of sale. Please contact the store, show the faulty item or the conclusion of an independent examination, if the defect is not visible at first sight. Now the seller must return the money or replace the faulty thing.
Remember, the seller has the right to their own expertise, whose goal is the elucidation of the causes of defects. If the examination shows that there was mechanical damage of the things or product, through no fault of buyer, the claim will be denied.