You will need
- - the complaint in writing;
- - passport;
- - certificate of pension insurance.
In the case of incorrect or improper execution of duties by employees or that the Pension Fund office, you may complain to the head customer service. However, the management of the institution is not always in contact with each of the citizens, so if your complaint was left without attention, contact the management of the FIU in your locality. It is best to make an appointment to see the head, bypassing customer service. Find out in advance which days and hours of reception of citizens and call the number to record.
More important questions and claims you can try to solve by turning to higher regional management of the pension Fund. Make a complaint in writing and send to the address management to the head of the Department of FIU. Be sure to provide your personal and contact details for feedback and the number of pension insurance certificate, to speed up the process of your application.
If FIU wrongfully refuses to pay pensions or infringes your rights and freedoms you can contact the Prosecutor's office. To file a complaint in writing, detailing your personal information and the essence of the conflict. Attach all materials that can serve as evidence of infringement of your rights, such as receipts, receipts, statements, etc., the Prosecutor's office will review the submitted complaint within 30 days and notify you of its decision.
Periodically there is a situation when the FIU unlawful charges a penalty fee for legal entities and private entrepreneur. Such cases you can dispute in the arbitration court at the location of your organization by sending the appropriate authority, the claim, made at the above sample.