First of all examine the legal framework. The Constitution of the Russian Federation consider contacting the local authorities to the basic rights and freedoms of citizens. This means that you can send to the city a letter. Officials are obliged to consider it and to answer substantive questions. Using the letters of citizens determined by Federal law of 2 may 2006 No. 59-FZ "On procedure of consideration of citizens of the Russian Federation".
In the letter you may Express suggestions to improve life in the city, to make a statement about the shortcomings in the work of the administration and make a complaint against the violation of your rights and request for assistance in resolving the situation.
The text of the letter needs to be literate, logical, coherent and well-formed. Use standard white A4 paper. If you can not print the text, write neat handwriting. Remember that the law allows not to consider appeals that cannot be read due to stains, blurring and illegibility of letters.
In the upper right corner of the page you must indicate:

- office clerk in the dative case with a capital letter, for example: "the Head of the city administration. M." or "Head of Department of education of a city administration M.",

- the name and initials of officials in the dative case with a capital letter, for example: "Ivanov I. I.",

- own the name, surname, first name and patronymic in the genitive, the address of the place of actual residence, address, contact telephone number, for example: "Petrova Anna Ivanovna, residing at the city of M, St. A, d. 1, sq 1, registered at the address: M St. And., 1, apt 2, phone: 00-00-000".

Each line start in the middle of the sheet.
You can also apply on behalf of the team, then that is personal data please indicate the name and address of the organization.
Then back off a few lines and write in the middle of the sheet of your treatment: application, complaint, collective handling, etc.
Further, in the free form, describe the nature of your problem or suggestions. List all the facts known to you. Ask what you action where you have already been contacted on this issue and what responses were received. If possible, attach copies of documents that support your statement. At the end of your signature and the date. Signatures may be a few, if you apply on behalf of the team (residents, staff organization, etc.).
Send a letter by mail to the city administration or authority of the administration to which you are applying. You can also personally take it to reception or the office.
Within three days, your letter must be registered in the accounting system of incoming documents. It was given a specific number that you can read on the phone in the office. An appeal may be pending in the city administration within 30 days from the date of registration. After this period you at the address specified in the letter, a response is received.