Advice 1: How to write a letter about returns

According to the Russian legislation, namely based on the Federal law "On protection of consumer rights", the buyer is entitled to return a faulty (or not coming up for some reason) product. To exercise this right the user should write the corresponding letter (statement), addressed to the seller (the store).
How to write a letter about returns
You will need
  • - the item you wish to return;
  • documents for this product;
  • - a sheet of A4 paper;
  • - handle.
Instruction
1
St. 25 of the Federal law "On protection of consumer rights" gives a clear list of goods which are subject to exchange (return). If the merchandise that you for any reason wish to return belongs to this list, write a letter (statement) of his return.
2
By the way, do not forget that the goods can be returned within 14 days, excluding the day of purchase. Provided that the consumer properties of the goods, labels, packaging are in good condition. The sales receipt also desirable, but its absence does not prevent the buyer from relying on the testimony of witnesses.
3
A statement will be issued in writing in two copies, one to give to the seller, and on your instance, ask to put a mark of acceptance. Also on the second copy must specify the date of adoption, title, and signature of the person who took the statement. If you are denied adoption of a letter of claim from the owner, you have the right to send it by registered letter, with return receipt and inventory of the contents of the letter (attachments).
4
Take a sheet of A4. In the upper right corner, write, to whom it is addressed your claim (for example, the Manager of the store) where it's going (name of organization) and who (your personal data).
5
In the main part of the document clearly state all the details: where, when you acquired the goods. Specify the reasons why you did not come. Let us know your requirements. At the end of the text of the letter be sure to include your potential next steps (for example, the requirement about collecting of the caused moral harm).
6
At the end of the statement (letter) put your signature and the date of its publication. Also below list the annexes to the letter: a copy of the commodity or cash receipt, warranty card and other documents proving the marriage (fault) of the product.

Advice 2: How to give goods for realization

Transfer of goods for realization is based on the decree of the RF Government No. 569 and article 990 of the civil code. The main document for the transfer is the contract between the Commission, which acts as the host product and the principal to supply the goods.
How to give goods for realization
You will need
  • - passport;
  • - documents of the individual entrepreneur or legal entity;
  • - a contract.
Instruction
1
You can transfer the goods under implementation in any retail outlets, operating on the basis of the opening of the legal entity or private enterprise. Product you can transfer a piece or in wholesale, as well as brand-new or used.
2
When the transfer of the goods, present your passport and documents confirming your right to engage in entrepreneurial activities and profit from this kind of activity. This document can serve as evidence of the individual entrepreneur or legal entity.
3
Enclose with the Commission agreement that you can hand-write two copies of a blueprint. The contract should have all the conditions for the implementation of the adopted product, deadlines, instructions on the amount of remuneration to the Commission, payment for storage of goods in the trade or in the warehouse of the Commission and other conditions of sale as well as the calculation of supplier in the face of the principal.
4
Always make sure that the contract sequence number that was signed by officials responsible for receiving goods, date and seal of the enterprise engaged in comissioners activities.
5
The agreement is a bilateral document, so you may also be required to sign it that means you agree with all the exposed conditions of implementation by both parties.
6
If you're checking for the implementation of a wholesale consignment of goods, it is necessary to have a certificate of quality and certificate of customs control, if the goods imported from abroad the Russian Federation.
7
For piece goods, used, of these documents is not required, as the document confirming the right to engage in commercial activities. It is sufficient to present a passport with a stamp about registration.
8
You have the right to pass on realization of goods, non-perishable. Also you can't surrender and to take on the implementation of the pre-owned hosiery, underwear.
9
If you're checking for the implementation of a wholesale consignment of perfumery, cosmetics, household chemicals or medicines, in addition to the certificate from the manufacturer must present the certificate of quality corresponding to GOST products, authorized for sale in the territory of the Russian Federation.

Advice 3: How to make a letter with a list

One of the most popular services provided by the Mail of the Russian Federation, allows for the shipment of important documents (passport, certificate of marriage registration, driving license, etc.) and securities (shares, bonds, lottery tickets, etc.). To design the letter with a list you will need to collect the necessary information about that shipment, as you may be part of the preparations to be carried out in advance.
How to make a letter with a list
You will need
  • - Blank inventory form 107;
  • - a sheet of paper for writing;
  • envelope;
  • - handle.
Instruction
1
To start purchase a special form of Mail of the Russian Federation (form 107). It can be found on special websites that provide the forms of the established form, and also download from the official website of the Russian post and print. You can take this form directly to the post office operator. You will need two copies of the inventory. The first of them will be enclosed in the envelope together with a covering letter and a second, sealed, will be kept from you.
2
Complete inventory, listing all values that will be enclosed to send to the recipient. In addition, you will need a separate column to indicate the value of each position. If you lose you will be able to receive compensation. But remember that of that amount will depend on the cost of shipping.
3
Write a cover letter in which you can list all attachments with an indication of their value. Describe here the purpose of sending values. Sign the letter and date of its publication. In addition, you can write a request for confirmation of receipt and contact details to communicate with you.
4
Now sign the envelope. Traditionally provide beneficiary valuable letters and own. For individuals this is your name and home address, for organizations - name and actual address location. The envelope also write the total cost of the shipment figures , etca list in parentheses. Do not seal the envelope.
5
You have prepared an envelope with an attached letter filled with a list of values and pass to the postal operator for processing. It will check the attachments, comparing them with the inventory, sign the inventory, certify, and seal. Get your copy of the inventory and receipt of payment services, where you can find the ID number of the post poisoning. On the site of Russian post you will be able to use it to monitor the transportation of your letters.
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