You will need
  • computer;
  • printer;
  • - fountain pen;
  • - a copy machine;
  • - mailing envelope;
  • - the form of notification of delivery of postal item.
Claim, as any official document should contain information about who and whom it is addressed, as well as the coordinates for communication with the dissatisfied customer.In the role of addressee is usually the head of the organization that sold the goods or the services rendered. His full name and the organization name can be prominently displayed (information about the organization must be present by law), are obliged to inform the employees of the store or other entity against who the claim.In the extreme case, enough of the phrase "head of ...(full company name)".
Below you indicate your full name, name and patronymic, post address, zip code, if you want a phone for communication.All this information is usually located in the left or right (in this case, the text is better to move using the tab) at the top corner of the document. At each position usually have a row or more according to need: job title, company, surname, address.Below written are the capital letters of the document title is "CLAIM". It is also possible to "reverse". It is possible for beauty to align the line in the center, but by today's standards of record keeping is optional.
In the informative part of the document describe the circumstances under which a purchase or take advantage of: where, when and with whom you interacted, what was paid and what amount.Specify the circumstances under which found out that the purchased goods or services of poor quality or does not suit you for other reasons. Specify that you are not satisfied.Next go to what you want out of the organization (in this case, refund money in the amount paid for the product or service, figure it is advisable to immediately announce).The best way to refer to the position of the law under which you are obliged to return the money. But, in principle, enough for the references to the current legislation of the Russian Federation.
Also indicate that they intend to take in the event of unmotivated refusal to comply with your requirements or neglect to sue in court to seek compensation for non-pecuniary damage, and the attribution of legal costs by the defendant, and against the violation of your rights in state organizations (as a rule, the territorial Department of Rospotrebnadzor).
If you make a claim, some documents (e.g., checks), please list them at the end of the statement.
The final document to print and sign.You can relate it to the organization (shop, service company or the head office of the network of such institutions) in person. In such a case, remove the copies of claim and attached documents and ask to have accepted the claim of the employee on the appropriate note. In case of refusal to accept documents or to make a mark send them to the organization address by post.The letter is better to send with a return receipt requested.