The first rule – do not rush to tear off the tag with the acquired things even if it bothers you to see thing or not. If the label is cut, the store back product not accept. According to the logic of the seller, in this suit, for example, you could have some training to go and only then to abandon it. So the tag in place.
The second rule – in return you have exactly two weeks from the date of purchase. So come any day that suited my money. Important point: in some stores the sign that a product return is accepted only at certain hours. To avoid wasting your nerves and once again does not refer to the Law "On protection of consumer rights", pay attention to this information before the purchase.
Rule number three – check. Everyone knows that to check the fiscal document is required, but if you lost it so that I can not find "neither firemen, nor militia" does not hurry to get upset. In the same law's article 25, which States: "No goodstion or cashier's check does not deprive of possibility to refer to testimony". That is, the burden of proof that you bought the suit in this store, and as recently as the day before, is lying to you, but if you went shopping with friends, a senior Manager at the loyal, the money you will return.
The fourth rule – passport. The main document of the public goods will not be accepted. You will need to write a statement about the return, and there passport data are required. In the "reason for return" you can write anything, but enough to limit the standard: "it is Not approached in size and color".
And finally, a Bank card. If you paid with a credit card, be sure to take it with you! In the case of non-cash transactions the money is transferred only to the card. It will connect to the terminal and hold return. Within 14 days money back. Cash waiting does not need anything, they will be given immediately.
Sports suit and many more items can be returned to the seller for one reason - "not encouraging". However, the law establishes a group of items that returns and exchanges are not subject or subject only after the examination and confirmation of the presence of the marriage (the latter refers more to the technique). These include underwear, computers and cosmetics.
Advice 2: How to return any goods
To return merchandisethat does not fit you or simply not like — you can, but quite problematic. Sellers reluctant to replace the productor return the money. To protect your rights, use the law "On protection of consumer rights". He reglamentary the work of the seller and the buyer's right to refund, replacement or warranty repair item.
You will need
- — passport;
- — a receipt for goods;
- — application for replacement or return of goods;
- — claim in duplicate.
There is a list of the items, which are not subject to the requirement of the buyer about the refund or replacement. You will not be able to exchange or refund in case of defects, automobiles, books, personal hygiene products, cosmetics and household chemicals, medicines, household appliances and electronics. The full list is specified in the Decree of the Government of the Russian Federation of January 19, 1998 № 55. These categories are commoditys subject to replacement only in the case of detection of defects during the warranty repair or within 15 days after purchase.
All other products that are not included in the above list, you can take back to the store or exchanged for others. On this you have 14 days. To exchange the itemand show the purchase receipt, directly to the goods, your passport. This should be saved in the factory packaging and appearance. Should be free of defects and traces of use. In the case of their presence, the seller can refuse to refund.
If you think that the law is on your side, and the seller refuses to exchange or refund the productand you can make your claim in writing. Write it in 2 copies, one of them a store employee obliged to put a mark of acceptance. If you refuse to accept the claim, you may send it by registered letter to the address of the organization. Not to be confused with the address of the store, because the organization can be registered in another place. Within 10 days the store is obliged to respond to you. In the case of a negative decision you can appeal to court.
All legal costs in cases related to consumer protection are paid by the defendant, i.e. the seller. The state fee for such claims are not paid.