Working with people
Since ancient times, the reputation and attractiveness of the hotel or hotel depended not only on low prices and comfortable rooms, but also on the level of service, courtesy and attentiveness of the staff. In the past the guests at the door was often met with the owner of the hotel. He was also responsible for show numbers, financial issues, conflict resolution and so on.
The need for these services exists today, but in the modern hospitality industry these functions are borne by the appropriate specialist Manager of the hotel. He is engaged in meeting and accommodating guests, consultations, booking rooms and issuing keys. As a rule, work schedule administrator after three days. Is the number of output due to the rather hazardous nature of the work, including constant stress, intense conversations with people, night activity.
Most of the hotels offers its employees significant discounts on food, visit the gym or pool. In addition, do not forget about the tips that leave guests satisfied.
In addition to Executive functions, the hotel Manager realizes the control and organization of work of staff, makes financial calculations with guests, is engaged in the provision of various additional services such as Shuttle service, excursions, taxi. In addition, on the shoulders of the administrator, the onus is on the deliverables, and hence the candidate should be familiar with the basics of document management. Of course, experience of work in the hotel business, as well as knowledge of foreign languages at a conversational level.
To obtain a professional education in specialized secondary schools and specialized universities that train specialists of tourist business. In addition, the training of personnel engaged in some hotels.
Administrator actually is the main intermediary between the guest and the hotel and so he is obliged to solve all problems arising from guests ' questions as quickly as possible, trying to put out the possible conflicts. As in any other business associated with the service sector, in the hospitality business, customer desire is the law. Negative reviews of guests on the Internet can severely damage the reputation of even the most prestigious, so the administrator is required to organize each guest maximum comfort.
This post has nothing to do irritable, and argumentative people who do not have sufficient resistance to stress and ability to get out of difficult situations. The complexity of the profession kompensiruet relatively high wages and career prospects.