You will need
- the copy of the receipt evidencing the shipment of the parcel; the identity document such as a passport. In addition, it is better to have a computer and Internet access.
First you need to inform the sender. Online stores often prefer to return the money or resend the order, mail they understand themselves. Parcels from relatives or friends, you will have to look for yourself. Ask them to send you a copy of the check, which they received at the time of shipment. If you are sending parcels was compiled the inventory of the contents, it will be useful to her.
In Russia, the average parcel going from 5 to 14 days. Overseas parcels can take longer as sometimes delayed at customs. You need to know exactly when the parcel has crossed our border. It is easier to make the sender, who may apply to the postal service of the state.
Then you need to know the number of the post ID, which is assigned to any postal item. This number is stated in the receipt given to the sender when mail receives his parcel. Modern postal service of Russia has a website where there is a service that allows tracking. So, knowing this number, you can track the entire path of the parcel to the destination.
You will need two email addresses, is designed to track postal items of different types: for ordinary parcels sent from our country (http://почта-россии.рф/rp/servise/ru/home/postuslug/trackingpo); mail 1 St class and EMS dispatches (http://fcr.russianpost.ru/portal/ru/home/postal/trackingpo).
Knowing the ID number, go to the website of the Russian Federation and enter it (without the brackets and spaces) in a special field. For parcels sent from abroad, so need to look in line check “Сustоms fоrm: xxxxx”, where xxxxx is the ID number.
Knowing the point where the package disappeared from the postal services, we can boldly go to the post office and write a complaint. In order to have your claim accepted, you must attach a copy of the receipt of the shipment (ask the sender to send you a photo of the check via e-mail or Fax). Also it is better to give a full description of your parcel, describing its appearance and content. The postal service is obliged to investigate your claim. She must either find the package or reimburse you for its cost.
If the employees of your mail otherwise shirking their duties, using rudeness and flimsy reasons for refusal (e.g. absence of check copies in Russian language) you can write an e-mail to the address firstname.lastname@example.org. The theme of this letter - "How to find the parcel." This email address belongs to the Directorate of quality Management FGUP "Mail of Russia". If you are not able to use the Internet, call their Moscow phone 956-99-50. The experience of your fellow sufferers showed that the Agency works quickly, correctly and efficiently.
You may be able to find the package, following its own path, in your post office. Sometimes postal workers are not in a hurry to bring the notice to the recipient, as for storage of a parcel that had lain in the mail more than 10 days will be charged a penalty. So it is always better to know the mail ID of the expected parcel. This will help to learn about its arrival at your post office.
To make it easy under adverse circumstances to return the cost of lost postage, send it with a declared value and list of contents. For shipping valuable parcels take a higher percentage, but when the loss or damage of such shipment you will get a refund in the amount of the declared value of the shipment. Such compensation is significantly higher than compensation, based on the weight of your mail. In addition, check your package items prohibited for shipment. For sending some of them there is criminal liability.
Advice 2: How to find the parcel
Despite the fact that the Internet is evolving by leaps and bounds, sending parcels is possible only through regular mail. However, there are often problems with tracking sent mail. Sometimes you have to look for a lost parcel. What can you do in this situation?
You will need
- - Internet;
- - check/documents with mail.
Find all the receipt that you were issued at the post office after sending the parcel to the specified address. In any case, you need to have on hand a document with the identification number of the parcel. It includes 14 digits, the first six of which correspond to your post office. The remaining 8 digits correspond to other domestic and international standards.
Watch through the website of "Mail of Russia" the shipment status of your parcel. Visit this url and scroll down to find the field "Post ID". This feature allows you to get latest info about mail forwarding. There will need to type the 14-digit identification number that you found in check.
Enter the number of the post ID, without spaces, parentheses, or other characters. Check the status of the parcel in the opened window. You can check various data, for example: "Left the sorting center", "Arrived at the place of delivery". If you see the last option, then you don't worry, the parcel is at the post office of the recipient. If the first – wait a little longer.
Analyze the problem of delivery. If you sent a package to Russia, and it is not reached to the specified address, probably she hasn't left the sorting center. Perhaps the operators mistook the post office. It is also often the case. If you send a parcel abroad, could cause problems at customs. In any case, promptly get on the phone with my post office and find out all possible causes.
The delivery time can be increased for many reasons: bad weather, holidays, technical failures, problems with customs, problems with the delivery transport, etc. this can be attributed to computer errors, and operators.
Use the international system of shipping by DHL or EMS delivery to Russia. This is the most reliable and fast options of delivery straight into the hands of the recipient. Of course, this method costs a certain amount of money, but it's worth it.