You will need
- - passport;
- - Luggage tag.
Make sure that your Luggage is indeed missing on the ribbon. Perhaps on the line appeared not all, or you just didn't see my bag among others. If Luggage is definitely not, immediately contact the front of search which is there in the arrival hall. In Russia it is called "baggage", and abroad it displays the Lost & Found. In small airports such stands may not be. Then seek out a representative of your airline. If the flight is in transit, you are responsible for your Luggage is the last carrier. In extreme cases, you can appeal to the airport staff, which is always located at the arrival hall.
To return your Luggage, you should write a letter of complaint. You will need a passport and a Luggage tag is a tear-off coupon label with the number of Luggage, check its glued to the ticket. Describe in detail your suitcase. What color, shape, size, what material is made, wrapped for security film, if there are wheels and handles, what is its weight. If the Luggage has a name tag, be sure to write about it. Please provide your address and contact details. The employee will tell you what specifically you must provide information. It must be that the airline knew who and where to return your Luggage. The act of loss of Luggage is made in two copies, one of which remains with you, the second to the representative of the airline.
A company representative will assure you that everything will be in one day. It usually is. The act about the loss that you have, should be recorded on your baggage or telephone number of a representative of the carrier. If within 5 days Luggage, you do not return, you can always call and check on the status of the search.
You can check the status of search in the Internet if your carrier is attached to the system search through the World Tracer baggage. Of the Russian companies, for example, Transaero and S7, from airports – Domodedovo. When is drawn up about the loss, you выдается4 unique identification number that can be entered on the company's website, to see if already found your suitcase. The system checks each piece of unclaimed Luggage and bid from each passenger for a match on these characteristics. Primarily seen the number on the baggage tag. Then checked the characteristics from the description of the suitcase, information about the owner.
When the Luggage is located, it should be completely free to bring to the address you provided. However, it needs to be within the city or very close suburb. In this case, the courier will call you and tell when you found the suitcase would be delivered to you. If you live too far away (e.g. in another city or abroad), the suitcase will wait for you in the office or in her office at the airport.
If the application has passed 5 days, and the Luggage was never found, contact your airline again. Make a list of things that were in the suitcase. Luggage is more than 90% of cases. Many airlines say that in 99%.
The airline will locate your baggage within 21 days. If during this time nothing is not there, then it will be lost. According to the Air code of Russia, you will pay compensation in the amount of 600 rubles per 1 kg of Luggage. If the exact weight is unknown, compensation shall be paid in 35 kg.
Take care of your Luggage in advance: personalized tag or sticker on the suitcase will help him to be much faster, if he still suddenly lost. Well, if you remember the manufacturer.