You will need
  • computer;
  • - access to the Internet;
  • printer;
  • paper;
  • - fountain pen.
In the top line specify the name of the organization with reference to its legal form. For example, "In CJSC "Commercial Bank".
The following - last name, first name and patronymic, the line below - your email address and postal code. Can specify phone for communication.
If you are preparing an appeal on behalf of a legal entity, it is enough letterhead or mention of the name of the company and its mailing address.
All of this information, you can use tab to move to the top right corner, but not necessarily.
Title the letteron the basis of its meaning: request, claim, etc. you Can just "appeal".
If the subject of your description is a conflict situation, describe it from the beginning. Give the most accurate information, allowing to identify the employee of the Bank, with whom the conflict occurred, including the date, time and place of incident name and position of the person, if those you are aware.
Specify to which provisions of the current legislation of the Russian Federation contradict the contested action, and what your rights are violated.In the case of a request immediately specify what you need clarification, documents etc. with reference to the provisions of the current legislation (Civil code of the Russian Federation, the law "On the BankOh and the Bankovsky activities", "On protection of consumers' rights, etc.).
State, arguing that the provisions of the current legislation, what you are asking the Bank, then if necessary report the measures plan to take in case of unmotivated refusal or ignoring of your appeal with reference to the provisions of the law, from which it follows each step.
Ready print the letter, sign.
Document you can personally relate to the head office Banka (better copy where you will have to make a mark of acceptance) or send by mail (in a conflict situation - with return receipt requested).