How to return jewelry

If you purchased jewelry product is technically fine, but you just don't like it, try to negotiate with the seller about the return. The law is not provided, but in practice the result depends on the goodwill of the owner of the salon. You may offer to exchange the product for equal value or pay for a more expensive product. To return requires that the decoration was attended by the tag manufacturer, and had the purchase receipt.

Please contact the store where you purchased the jewellery productif the ornament showed marriage. After the examination, which are required to hold their own the owners of a jewelry shop who sold you the defective product, decoration can be repaired at the expense of the store or replaced with new. Also you can get the money back at your insistence.

In case, if you have any doubts about the authenticity of the sample on jewelry, submit the written complaint to the management of the store where you purchased the ornament. The owner shall at his own expense to perform an examination of the questionable product and in case it is declared false to return the full amount. If the user refuses to accept the decoration, ask for a receipt in full, which you can use to submit complaints to the Supervisory authorities.

Go to the state Assay Chamber or at the Gemological Center of Moscow state University, where he will hold the professional expertise of the jewelry. If the check result will show that you sold a fake, contact with the conclusion gemologists (experts in stone) and a statement to the territorial office of the Federal Antimonopoly service of the Russian Federation. In the statement specify the coordinates of the store that sold you the forgery.