You will need
  • - the number of technical support your provider.
Make sure that your Internet someone is using. It is possible that at the moment undergoing renovations to your location, because Internet access is not available for you. Contact technical support to clarify the reason why you can't get online.
For treatment you will need to specify the details of the login and password for entering to the provider in the future could find out who among its subscribers uses your Internet. Also note the number of incoming and outgoing traffic for a certain period of time, you can do it in the user's personal account on the website of your ISP.
If you are using wireless technology to connect to the Internet (wifi), check the connection speed and the amount of traffic passing through your account.
You can also track the number of incoming and outgoing traffic through your computer, and then if a difference is change the user name and password to use wireless Internet. To do this, enter in your browser IP address of the router and navigate to the reset. Specify new security settings and enter your new username and password for the connection.
In order to establish the identity of the person who uses your wired Internet, contact the provider at the time when the data login password was with his computer. Find out who is using your wireless Internet is almost impossible.
If your ISP offers change login and password without written request, do it in your user account. Log into it and navigate to security settings, enter the new login information using numbers and letters of the Latin alphabet.