You will need
  • - a copy of the receipt of the shipment;
  • is the identification number of origin;
  • - passport;
  • - Internet;
  • Blanc claims to have lost international mail;
  • - post office.
Instruction
1
Through a call or email find out the sender of the parcel, the exact date and individual tracking code has sent the goods. Ask them to forward your e-mail a scanned version of the mail receipt with clearly legible information, which enable to obtain reliable data on the location of the parcel and find her.
2
After receiving the tracking code, notice of its contents. It consists of twelve digits that are consecutive, with no gaps. Start watching for the movement of cargo after two or three days from the moment of its departure.
3
In order to obtain clear information about the parcel that are outside Germany, you must convert the existing code, consisting of twelve figures in international, which will gain additional importance. It will consist of four letters and nine digits, where the first two letter combinations can be different, and the latter will always remain intact and have the value DE.
4
Use the official website of the tracking and monitoring of cargo movement Germany (DHL) http://nolp.dhl.de/. In the window on the left, enter a twelve-character number listed on the receipt. Then click on the search button located in the lower right corner.
5
Please note on the right column of the first row. If the parcel has left Germany, there will be international trinadcatiletnie tracking code. If instead of a number will pop up a sentence composed of several words, the meaning of which can be obtained with the help of any online translator, it means the parcel has not yet arrived in the destination country. In this case, you should wait a few days and make the request again.
6
Upon receipt of the tracking code, copy it. After a week go to the official website of "Mail of Russia" in service "Tracking of postal items". Trinadcatiletnie enter the number and press the "Find" button. In the window that opens will display information showing the date and time, and name points, through which passed the parcel.
7
In case of detection of loss of anticipated departure, i.e. leaving one destination and arriving in the other over a long period of time, contact any post office. Bring your passport, a clear copy of the post receipt and pre-filled application, a sample of which can be downloaded from the official website of "Mail of Russia" or to take to the post office. Check with the employee of the mail processing time and take the voucher confirming its submission.
8
Periodically get information about at what stage is the consideration of the application and what measures are being taken to search for the parcel. In case of detection and receipt of mailing the notice, take found the administration within ten days.