Advice 1: How to get a printout of telephone conversations

If you need a printout of your telephone conversations, buy it from my carrier. To contact the office does not necessarily — to obtain details of calls over a certain period of time you can without leaving home, via an online service. If you are a subscriber of a network "the Megaphone" offers "Service-Guide" network subscriber of "Beeline" help "My Beeline" subscriber "MTS" — "Internet assistant".
How to get a printout of telephone conversations
You will need
  • computer;
  • - an Internet connection.
Instruction
1
If you are a subscriber of a network "Megaphone"

Enter your phone number in the box on the login page of the system "Service-Guide" https://sg.megafon.ru/. If you have never used the system and you have no password to enter and order with the help of USSD-command *105*00#. There are other ways to set the password for the "Service Guide" — a specific list depends on your region and presented on the login page of the system along with detailed instructions.
2
Log in and select from the list on the left section "personal account" — the "one-time specification". Select the period for which you want a printout. You can order detailed reports for the current month and the two previous.
3
Specify where to send the report — ready printouts you can get an email or read in your personal Cabinet "Service Guide". Choose the most convenient format: HTML, PDF, XLS. Besides the ability to archive the report into a ZIP file and set a secret password for the archive.
4
Click on the "Order" button located in the lower right corner of the page, and wait for a while until the printout is ready. If you ordered the shipping detail in the "Service Guide" you will find it under "account" on the link "View ordered reports."
5
If you are a subscriber of Beeline

Go to the page https://uslugi.beeline.ru/. Enter in the login form your username and password. If you have never used the "My Beeline" or have forgotten your password (to login use your phone number in 10-digit format), request a temporary password via USSD-request *110*9#.
6
Wait to receive an SMS with a temporary password and log in. Select "Financial information". Select the time period for which you want to get details, and the format in which you would prefer to view: XLS, PDF, TXT. Order a report and wait until it will be formed. Download an existing listing you will also be able in the section "Financial information".
7
If you are a subscriber of the network "MTS"

Visit the page https://ihelper.sib.mts.ru/selfcare/ and enter in the login form your username (phone number) and password. If the password you have or you don't remember it, install it. To do this, send to 111 SMS with the text:

25(space)your_password.
8
Log in and click on "call details". Select the time period for which you want a printout. Next, specify the method of delivery – email, Fax or in the "Internet assistant". Choose the most convenient document format: PDF, HTML, XLS, XML.
9
Confirm your order and wait for a while until he's ready. If you ordered the delivery of the printout in the "Internet assistant", browse the report under "Account" — "Order documents".

Advice 2 : How to talk on the phone with customers

Each company may have their own corporate standards for telephone communication. But, the differences are some, mostly minor nuances, they generally fit into the generally accepted rules of business etiquette. The basis of the same phone and any business negotiation is that you take them not from himself personally and on behalf of the company.
How to talk on the phone with customers
You will need
  • - knowledge of ethical standards and corporate standards.
Instruction
1
In some companies it is customary to introduce themselves by name when answering incoming calls. This usually applies to the employees of the call centers, support services and other service structures. But most often it is enough to mention the name of the firm or subdivision.

Corporate standard client-oriented companies often makes the obligatory questions, "how can I help you?", "how can I help?" and the like. Again, this applies, first and foremost, in service units.
2
If the customer called you, you owe him to introduce myself. You must announce the name of the company, the rest of the set of identifiers (name and surname, position and other, for example, camera number), depending on the user's corporate or personal discretion.
3
When a call comes from you, ask whether it is convenient for the client to speak. If not, arrange to call at a more convenient time.

The essence of the case setting forth briefly and clearly, ask questions, make suggestions. Listen carefully to the answers.

At the end of the conversation to apologize to me, if your offer to the customer is not approached. Agree on collaboration in positive developments. In any case, thank the interviewee for taking time for you.
4
If you answer the call, listen carefully to what he wants. Decide the issue on their own, if he's in your jurisdiction, or forward it.
5
If the client is rude, offends, threatens, that is no reason to answer him in the same coin. His behavior makes it worse, not you. But the company can always use it against him in the case of conflict. Your weapon is politeness and equanimity. By the way, this applies not only to business negotiations.

Advice 3 : How to order a long-distance call

Modern methods of communication almost pushed into the past and the exchange of letters and cards on paper carriers, and long distance calls, booked through "07". However, if such a service exists, so it is necessary to someone. And in a difficult situation only by ordering long-distance calls to contact the right person in a timely manner.
How to order a long-distance call
Instruction
1
Specify the number of the caller, the conversation which you want to order. It is possible that for a while until you spoke, his home or business phone number has changed according to subjective (relocation, protection against telephone bullies) or objective (change PBX) reasons.
2
Compare the time of your call with the time zone of that city, the relationship with the resident where you want to go. This is especially important if you want to call for the service required to the office of another organization. However, individual subscribers are unlikely to appeal if their Wake up call at three in the morning. Except in cases of extreme necessity should not do it. Learn about what time zone the city is located the callee, you can table of time zones, which can be found in any geographical Atlas on a mobile phone (if for some reason long distance calls with the impossible, then at least it can be used at least for these purposes) or visit www.kakras.ru.
3
In almost any major city you can use the long distance services by dialing "07". However, each region may have their own nuances when entering the "long-distance", therefore it is useful to clarify the number, visit the website of the company "Rostelecom" on the Internet: www.rt.ru. If you can't get online, call the number "09" and address its request to the operator.
4
Dial the number to exit on "intercity" and wait for a response operator. Then, specify what locality you want to call and say the number you wish to dial. Wait until the operator connects you to the person or, on its instructions, put the phone down. When the party answers, you will be contacted and invited to the conversation.
5
In advance or after the call to discuss with the operator all the details of payment for intermountain negotiations. You can tell due to the callee (with his consent) or at their own expense, paying off a receipt for the negotiations.
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