What could be the error subscribers
Money balance of the mobile phone can suddenly disappear due to unlocked keypad. The device being in your bag or pocket, when accidentally pressed to call someone, for example, to a short number. If this number belongs to a company that provides entertainment services, the balance will end very quickly, because the minute of conversation costs a lot of money.
Also the balance may be zero in the automatic updates of programs installed on the phone. If the subscriber is not connected unlimited Internet, such an operation will cost a pretty penny, as the update weighs a lot of Megabytes.
You should pay attention to those services which were previously connected to. For example, subscribers of mobile operator MTS, at the conclusion of the contract, the system automatically connects the service "Beep". According to experts of the contact centre, the service is free, but that privilege is only for 30 days. After a month for the service will be charged the monthly fee.
Money balance can disappear in that case, if you ran into a cheater or unwittingly, subscribes to the service. For example, some sites to activate account please enter your phone number, reply to SMS code that must be entered in the appropriate field. After performing this operation, you can connect any kind of entertainment service on third party website. You can also give their money to the swindler. Therefore, never enter your phone number, or at least view reviews on online!
When cheat mobile operators
To write off the money from the account can and the operator, modifying the terms of the tariff plan. Let's say you have connected the rate, under the terms of which the cost of one minute of incoming call cost one ruble. After 3 months the operator had increased the price without notifying you about it. To return the funds in this case is rather difficult, as the operators often on your site register that the action is temporary, and after some period the prices will be changed.
You can also reset the balance by activating the service and not waiting for the operation. For example, you decided to connect the service to provide unlimited Internet. Your phone received information that the service will be activated within a few minutes. You started to actively use mobile Internet. But after some time realized that the output of the network is not free. Operators can withdraw, citing the fact that the message with the words "Service connected. Pleasant communication" was not sent to your phone, that service was not yet available to you. In this case, you can write a complaint to the head of the Department.
How to find out where the money went
To understand where the money goes from your phone, contact the call center of your mobile operator, it is possible to come to the office to make a phone call. You can also order the details on the official website of the company. But for this you will need a password which will be sent to you in the form of SMS messages.
If you think that the funds were illegally written off, write a complaint. Must describe in the application the whole situation in great detail.
