Manager – face campaign
The dispatcher in a taxi is a link between the company and the client. From the Manager all smooth workflow and company profits. Calling the taxi service, the customer immediately starts to communicate with this employee. As the hallmark of the company, the Manager should appeal to the customer during the conversation.
It seems that this work is very simple, but actually it is not so. Working as a Manager in a taxi, you need to tune in long hours, possible per diem shifts, more nervous when dealing with rude customers and taxi drivers. In addition, you need to be responsible for the correct delivery of the client's address. Manager taxi very tired during his work shift.
Basic requirements for Manager
In most companies, the main condition for making a person to work is the presence of a beautiful voice and good diction. This indirectly motivates the client to re-contact this company. If a person will develop a good impression after talking with a Manager, he has not just seek the services of a taxi on this telephone number.
Another difficulty may present for the applicant in place of the Manager, such requirement as is a good knowledge of the city and the geography of the area, as well as the ability to work with maps. For the announcement of the amount of the travel Manager often needs to build himself a future route and calculate its cost. If the taxi service has a different tariff rate, the Manager should be able you treat them right and if necessary clearly explain to the client.
Modern cab companies must be proficient in PC and the installed programs services – in this difficulty should not arise, since now the vast majority of people know how to use a computer. The programs also teach on the spot.
Manager important personal qualities: kindness, tactics and training. Each caller to the taxi service, the client must be sure that he will help and will listen to his requests and wishes. Good stress tolerance and ability to find common ground in conflict situations is also useful.
Thus, for the challenges of this work in the first place should be attributed to the irregular work schedule, great psychological stress, work at night or during the day.
Work as a Manager in a taxi has certain difficulties, but it allows you to develop many skills that can be useful in life.