- mobile phone with any, even a negative balance, or Internet access
Advice 2: How to contact the operator MegaFon by phone or Internet
How to contact the operator MegaFon
Most of the services offered the Megaphone can be connected independently. For this there is a short number 0500. By pressing key, which dictates the answering machine, select the desired service or feature, and listened to information becomes the gateway to the intended target. Often, however, the explanation of the system do not give a detailed answer to the question or explanation is unclear. Can happen that you do everything in accordance with what he heard, but no result. Or information about your problem is not in the base of the machine. In this case, you want a live chat with a qualified professional.
MegaFon company is always happy to help its customers to contact the operator and get the answer to your question. This can be done in several ways.
How to contact the operator of the MegaFon cellular
To hear the response of the operator, you need to call specifically designed for this short number 0500. To use this service from your phone, even if it is negative balance. For subscribers of MegaFon this call is absolutely free. Short the 0500 number is a Federal number, the same for all residents of any of the regions of Russia.
The answering machine will give a short consultation, after which it will be clear enough for you this information, or required the assistance of a competent specialist. If the answering machine is not enough, press "0". Automatic service will warn you that the conversations of the Call center are recorded, and also call waiting for the response from the operator. Waiting for connection with a specialist, explain in detail and politely your problem and try together with the operator to resolve it.
To contact the operator the Megaphone can call the hotline +79261110500 (for residents of Moscow), 88003330500, +74955077777, 88005500500 (for all other regions).
How to contact the operator of the Megaphone via the Internet
Another option to get a response from the operator MegaFon – contact him via the company's official website megafon.ru. in this case, you can count on the online consultation via the built-in computer camera. On the home page need to find the "Help" section out of it to click on the tab "Ask a question" and click on the "Video call". This option is ideal for those subscribers of MegaFon, which has a computer web camera and microphone, and the Internet speed is high enough that a connection is not torn and does not "hang up".
If your Internet speed is insufficient and to obtain the video consultations did not work, the web site of the company offers Online help specialist. She is in the same "Help"section.
Here, on the official website, you can find the email address or the category of "feedback", which you can get the answer to your question. Just fill out a standard form or write an email to the email address. Check that the email address match your region.
If all of the above methods for some reason failed, and the issue of cellular communication Megaphone remains open, you can try to explain it in SMS-the message that should be sent to the phone number 0500. In the near future reply.
The technical service of cellular communication company MegaFon operates around the clock, so the problem can be solved at any time.