Very often encountered rudeness in the service sector. Sellers in stores, cashiers, managers, administrators do not like claims, often just, to your address. If your question or request someone began to be rude in response, just ask to call the Manager or Director. Usually this is enough to temper the zeal of the opponent. If the source does not calm down, write a claim. For a start, in the book of complaints, which must be in every institution that serves the citizens. You are required to write a response and indicate what action was taken against the offender. If this happens call or write to the CPS. It is their task - to deal with unfair services.
If rude head, you will have to put him in his place. Safely say that in that tone to speak you do not intend to. Recall that both of you are in the service, where expressing emotions is just not professional. If it didn't work, and to tolerate rudeness you will have to change their place of work. Meet the leaders that dealing with subordinates is the norm. And change his character is not in your power, it is easier to find a new CEO.
The most difficult thing when Hamish loved ones. Mostly it affects teenagers. Puberty and the hormonal explosion is often extremely negative impact on the character. In response to the swearing is not necessary to raise your voice. Calmly ask them to sit down and talk. Find kind words to the child opened up and trusted you. Ask what happened and what he is not happy. After ascertaining the cause of irritation, it is easier to find a way out of the conflict. But in any case do not force the teenager. It may close and cease to put you in my life. Then find the path to reconciliation would be virtually impossible.