For a start it is worth noting that the return and exchange medicines are impossible in the case if the products have the proper quality. This decision was established in connection with the Resolution of the Government of the Russian Federation, published in January 1998 and on the basis of the order №785 of the Ministry of health and social development from December 2005.
However, the buyer has right to return the product if it was defective, of poor quality, and if it has expired. This provision is enshrined in the RF law "On protection of consumer rights". The exact time in which you need to return an item does not exist. As a rule, the return should be made within the expiry date or the warranty period of the goods (if purchased, for example, a medical device). In addition, the second paragraph of article 477 of the civil code States that there is a reasonable period of two years from the date of purchase. During this time, also legitimate to return a defective product.
If you decide to return the item the same day that you bought it, then please contact the pharmacy. There will have to invoice for a refund in two instances. One definitely is: you show it when you get the money for the goods. The second invoice will be attached to the marketing report. This is in accordance with paragraph 10.3 of the Methodological recommendations from July 1996. By the way, your funds will give you cash a check from the operating Fund. Please note that it should contain the painting of the head of pharmacy paragraph and his Deputy.
If goods are returned, not the day of purchase, and later the procedure the whole procedure will not change. The difference lies only in the fact that the money you will have to get through the main Treasury of the company, and not through the operating. So make a written statement, under which the accountant will write the account cash warrant. By the way, in both documents (and in the application and in the order) should always contain such data as: name, surname, patronymic, passport data and address of the buyer.
Even if you lose a receipt, the seller is obliged to accept you have poor quality or expired goods. The main thing is to prove that you did buy it in the organization.
Advice 2 : How to return the product to the pharmacy
Medicines are among the most purchased goods. Especially in the period of exacerbation of various diseases. And the amount you pay for them, often not small. But to return such goods in drugstore can not always.
You will need
- The application for the return of the goods.
According to the RF Law "On protection of consumer rights" in the pharmacy , you can return the goods of improper quality. These can be medicines with the expired, defective or damaged. As well as those whose packaging was damaged.
In this case, write a statement about the return or exchange of goods, specifying their personal data, passport number and address. Come with him and return medication to the pharmacy, ask the pharmacist or the Manager. On the basis of this statement the accountant will give you the account cash warrant on which you will be able to get their money back through the main cash Desk of the enterprise. By law, a refund must be made within 10 days from the date of treatment.
Deciding to return the item the same day, you don't need in the preparation of the statement. Simply contact the place where you bought it. You will be given an invoice, which shall be furnished in two copies and certified with the signature of the head of pharmacy or his Deputy. On the basis of this document you will be able to receive money the same day.
In the case when you want to exchange the product for another, the pharmacist is obliged to do within 7 days. If the pharmacy right medicine is missing, the period can be extended up to one month. But this applies only to those goods which are subject to exchange.
If the purchased medicine will be of good quality, it may not be returned. This is fixed by law and not negotiable. The only exception is the error of the pharmacist releasing the product. For example, when he sold you the medication not the dosage that was specified in the recipe. But to return or exchange this item only if you have witnesses to this or other evidence. To avoid any such situation, carefully check all meds on the spot.