Advice 1: How to write an application and to protect the rights of the consumer

Who is not familiar with the situation when you buy in the store something, bring it home and instead of joy experience a disappointment – in the process of exploitation begin to "come out" hidden flaws? What to do in this case? Of course, to protect their rights of the consumer. This will help the recommendations below.
How to write an application and to protect the rights of the consumer
First of all, make a statement about the revealed defects of the goods, which is essentially a claim. You have the right to submit a claim to either the seller or the manufacturer (importer) of the goods. In the claim, specify:
- the name and address of the shop or the name of the individual entrepreneur, it was the location of the outlets where the product was purchased. Such information typically is contained on the cash receipt, or you may require provision of such information at the point of sale of the goods;
- your surname, name, patronymic, address, telephone number);
- product name, date of purchase and the amount paid by you for the goods;
- identified deficiencies.
At the end of the claim formulate their demands based on article 18 of the RF Law "On protection of consumers' rights. By law, if under the guise of quality you were sold the defective product (marriage), you can claim:
- replacement of faulty goods at the identical quality product;
- replacement of defective goods for quality product of another brand, another model, or another article with the appropriate recalculation of prices;
- reduction in purchase price commensurate with the identified shortcomings;
- immediate free elimination of defects;
- reimbursement for deficiencies that you have made on their own or through third parties;
- refund for the product amount. The defective product is returned to the seller, if the seller is required, at seller's expense.
In addition, on the basis of the same article, you can demand compensation for all losses, carried you as a result of the sale of defective goods.
Don't forget to sign the statement and put it on the current date.
Attach to the application copies of existing documents of purchase (sales receipt, cash receipt). If these checks you got, don't be embarrassed by this circumstance in accordance with part 5 of article 18 of the RF Law "On protection of consumers' rights, this does not detract from your rights of the consumer and cannot serve as a basis for refusal in satisfaction of the declared requirements.
When the statement is ready, otsenite his copy for yourself. Hand the statement to the seller (manufacturer, importer) one of the following:
personally, the individual entrepreneur, the store or to one of the sellers. The remaining you have photocopies of the person who you have the applicationmust supply visa with the indication of their position, surname and initials, date of acceptance of the application;
- by mail by registered letter with notification and list of enclosures.
Under article 22 of the RF Law "On protection of consumer rights", the claimed requirements must be met within 10 days from the date of filing (when the claim focuses on the date of delivery of the letter to the recipient indicated on the notice).

In case of refusal in satisfaction of your demands or ignore them, you have the right to seek protection of their rights in court.

Advice 2: How to write a complaint to the consumer protection

According to the Law on the protection of the rights of consumers of the Russian Federation, the buyer is not satisfied with the quality of the product or service, can write a claim (statement) to the society or the division for the protection of the rights of consumers at the place of residence. In order for the claim to be accepted, it must supply facts, confirmed by documents.
How to write a complaint to the consumer protection
Make a statement in defense of the rights of the consumer. In the header write, and to whom I served this statement, add your address, passport details and contact phone number. The body of the letter state when and under what circumstances infringed on your rightsas a buyer. Remember that statement - the official document, it needs to refrain from words expressive color. Present only the facts, the dry business language.
Be sure to specify the date when the incident occurred (date of purchase defective goods or inadequate services, for example). Describing your claim, you can refer to the corresponding articles of laws of the Russian Federation, if known. Fill in the details of the seller or staff, to which you have a valid claim.
At the end of the claim specify your requirements on the basis of the above facts. Example: to arrange a test in the shop or public catering enterprise, based on selected facts. Be sure to submit all the documents you have on hand. It can be checks, as cash and commodity, warranties, rightskey... do Not give the originals, make copies.
Please contact the office for the protection of the rights of consumers in the community, bring them a written claim for your personal signature and ask her to endorse. If the representative of Department of protection of the rights of consumers refusing to accept your statement, he must specify the reason.
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