This problem is solved by deleting the existing queue. The removal procedure will also help if you just need to cancel a running print job. There are several ways to remove.
In the simplest case, simply press cancel on the printer itself. Usually, after that, turn on the seal is automatically reset.
If the standard method does not work, try restarting the printer. Turn the printer off and after some time, turn it back on.
The print queue you can try to cancel via the computer.
Open "control Panel" (in the start menu, select the appropriate item and select "Printers and faxes". In the opened window, select the printer from the shortcut menu, click Open. A list of documents sent to the printer. Select the document and cancel it by selecting Cancel from the context menu. If you want to delete the entire queue, open the menu "Printer" and click "Clear queue print".
Finally, you can write a special file, which he will perform all the necessary work.
Open the program "Notepad". Enter the following text
net stop spooler
del %systemroot%system32spoolprinters*.shd
del %systemroot%system32spoolprinters*.spl
net start spooler
and save it as DelJobs.cmd preliminary type "All files".
Now run this file by double click. Opens the progress window on completion, it will automatically close.