You will need
  • - a computer with a text editor;
  • - a policy of compulsory or supplementary health insurance;
  • paper format A4;
  • printer;
  • envelope;
  • - handle.
Think, does your dissatisfaction with the work of the individual physician or clinic as a whole. In the first case, it makes sense first to complain to the head of the Department of ambulatory care and then the doctor. If this is not effective, write a complaint to the very hospital.
Decide where best to write the complaint. To complain about the treatment facility in district or city departments, branch, regional Committee or directly to Minzdravsotsrazvitija Russia. In some cities clinics are run by the Federal medical-biological Agency. Local governments in these cases have no influence on the leaders of medical institutions, so complaining makes sense directly in the FMBA. In any case, it is effective treatment to the insurance company.
Specify that you are not satisfied with the work of the clinic. About the condition of the building or conditions in which doctors work, the shortage of specialists to apply in the departmental structure or a healthcare. If you had a poor help or tried to take money for something that should be provided free of charge, send a complaint to the insurance company. You can simultaneously appeal to all three structures.
In the upper right corner of your complaint please specify what official or what Agency you sent. Below, write the surname, a name, a patronymic, the postal address with the index, contact telephone number and email address. Phone it is better to give work or mobile. The complaints of citizens, officials are considering during working hours. If you do not live where he is registered, enter both addresses with appropriate remarks.
Stepping back a bit from "caps" write the name of the document, and just below — the work of a medical institution or doctor you appealing. State the nature of your claims. If we are talking about the rude employees of a polyclinic or inability to get to the doctor because of long queues, write the date of the incident. In the complaint for charging for the free service, specify what articles of the agreement on health insurance is broken. In every public health clinic in a conspicuous place should be a list of services provided by compulsory medical insurance policy. The lack of such a list is itself a reason for going to the insurance, healthcare, and even to the Prosecutor. Express thoughts in a clear, understandable and without unnecessary emotions.
After you describe the situation in the clinic, describe what you are asking of the recipient. The insurance company or the health Ministry can offer the accuracy of the facts that you gave, as well as the work of the clinic as a whole. Local authorities can help medical institution to deal with repair or utility difficulties. You can ask the recipient to obligate the clinic to eliminate the violation of your rights, if any. Request for application of measures of administrative influence are also quite appropriate.
Send a complaint in several ways. The municipal health Department or local Department of insurance it is better to take her in person to register with the Secretary or in the General administration Department. Retain a copy. The number on the message, you can track the movement of the document. In regional or Federal authority send a complaint by registered letter with notification. You can send a complaint by e-mail or via the Internet reception.