The study of the causes of the conflict. First and foremost, you need to diagnose a conflict situation. Even if apparent contradictions between the management and the staff there, they are latent (or hidden). It is important to understand that it is not satisfied with the colleagues in the decisions that they ignore.
Search informal leaders. The second important step is the definition of "protest leaders". In General, the situation with the emergence of informal leaders in the team need all the time to monitor and keep under control. The formal leader is appointed by the owners or operators Director of the company, branch or Department. The informal leader is released in the person group of people whose opinion is very weighty in the team. In some cases, these two leader are the same in one person, but more often they are not just different people, they are opposites.
Establishing contact with the informal leader. The biggest mistake of leaders is that they are trying to take an informal leader, and if you can't "force" him to do as you want leadership, he is fired. This is the wrong move, because if it so happened that the formal leader cannot be a man among subordinates, the question of the emergence of a new informal "leader" is a matter of time. A series of dismissals won't suffice. Much more profitable and cheaper to search for a contact with the already released leader.
Energy use the local leader for the benefit of the company. What is main in the group? It is above all, a man who is willing voluntarily without an increase in pay and special incentives to carry the burden of additional responsibility. Yes, he can lead a group of subordinates in the wrong direction in which you want the manual. But, on the other hand, by example, energy, motivation, a man can move mountains. The most important thing here is to direct his energy in the right direction. Often self-proclaimed leaders are the people in other countries send in the workers Union. They often try to get groups additional benefits, higher interest, extra weekend. The main thing to understand is: are the leaders willing to bargain. Even if they are inciting to protest against the increase and increase of the load, they have a willingness to exchange these "good" at something else. And this leader should be able to use to offer the conditions under which the company will not suffer losses from innovations proposed by the leader of the protest.
Upon detection of the resistance under the directives of the leadership, it is important to understand one thing: "forced to obey" adults, Mature people – it is labor-consuming and ungrateful. Better to compromise, channeling the energy of protest and the power led its leaders for the benefit of the company.