You will need
- Individual strategy of negotiation,a pleasant voice,pre-prepared text of your message.
Spend more time for practice. Because only practice will help you gain maximum confidence in your powers of persuasion. It will give the opportunity to overcome the fear of the unknown consumer. First and foremost rule is active practice.
To learn how to offer any services or engage in the sale on the phone, you need to pick an individual the option of conducting the conversation with the client, that is, to find their technique of communication. It is best if it is completely individual. Today, to achieve success in any walk of life, you should not act on other people's templates to develop its strategy. All people are individuals and have different perceptions of the world around us.
Train your voice and style of communication. Nice, a little low voice evokes more sympathy than high and shrill. You must clearly and accurately convey information to the ears of the client. Try to completely remove from the communication the words" parasites", who love to eat most managers. Remember that customer to interrupt undesirable, even if you already know he wants to ask. Answer the questions in the affirmative and confident. Don't forget that with a positive voice is more pleasant to agree than to argue. Beginners should make your own dialogue and record it on paper or computer. Make yourself a cheat sheet. In any case, when talking with a client is not recommended to use a fully memorized text. Best to follow the General logic of pre-written text.
You need to know about the services offered. Learn the basic language so as to during their pronunciations, you were already thinking about the next phrase will say. You should know all the answers to the questions. Especially tricky.
Observe the sequence. Don't overload the client with unnecessary information. Don't waste valuable time on lengthy descriptions of the benefits of your services. You need to convey information beautifully and in a very concise manner. Remember that the purpose of the first call is getting the coveted consent to an opportunity to provide more information about the service in a personal meeting.
Remove from your Arsenal of personal qualities excessive perseverance and persistence. If your customer starts to refuse service, try a little apart from the main conversation. Be flexible in communication. This will help the customer to digress a bit and get out of his protective mode.
Advice 2: How to sell a service by phone
If you decide to sell the service on the phone, you need to know how to do it correctly to achieve the desired result. Put a specific goal, communicate with the client vividly and naturally.
Set a clear goal of your project, before the actual call. Find out what are the best prospect for your services? Clearly outline what you expect to obtain after the call, what is its result. Determine how you will measure its success, failure.
We carefully select the audience. Because some services are extremely specialized, their use is limited to a narrow segment of the market. Rest is well suited for almost all potential customers. If your concern to the specialized type, and you know what your audience is. Then the question is how to sell the service on the phone is quite easy to solve. But if your service is in demand and she has a huge audience, you need to determine, focus what customer you want to achieve during this telephone program.
The next step is to set intermediate goals. "I want more customers" is an insufficient goal. Before you can create a script call, write a phrase such as: "I want the result of this call the client will take such action". When will write the script, go back to your intermediate objectives and consider whether this script to give the desired response.
Before you write part of the phone script, clearly specify your desired call to action. Read sub-goal. Specify what you expect after the call. Know that your call to action before the end of the ad just had to tell the client what he needs to do.
Write to call the introductory part. It has a very close relationship to your call to action. Your introductory part significantly increases the interest of the customers directly what propose to use it.
Describe in detail the main part of the script of a phone call. The first part makes the customer take the time to listen to your message until the end. The second part of the script prompts them to action. Note that the middle call is actually - are filling and the secret of how to sell the service on the phone. The main part should strengthen and fill with enough details of your call and make your call to action more attractive.
Write your telephone communication to a specific person, and not an exact copy of advertising. This is the best way of writing messages conversation between two people.
Concentrate on the Essentials. We should not just describe the benefits of your services. The correct actions and methods how to sell the service on the phone is to tell only the details that will ensure the achievement of the desired goals. Be aware that if we talk too much, you may scare off some customers.