The claim in the airline is registered as a normal application. In fact she is. So first, in the upper right corner of the sheet indicate? in whose name you submit your paper. Usually it is either the head of the airline companies (CEO, founder, Executive Director, Executive, etc.), or it can be a specially created head of claim Department of the airline. All the regalia of the responsible entity), surname, name and patronymic of his you can either in the Internet or by calling in the call center of the company. You also need to register their contact details. Do this as accurately as possible, in order not to delay getting a response to your request.
Further, in the middle of the page write "claim". The next line, specify for what reason you make up. For example, about flight delays and incurred in connection with this loss. Then proceed to a more detailed exposition of his problems.
Be sure to specify in the claim the nature of your situation and requirements to the carrier, as well as contact details and Bank details (in case if you want to get your money back). Do not forget to clearly indicate the date and the exact time of the incident.
It is desirable to make the complaint to get acquainted with the main provisions of the Air code of the Russian Federation. If you find it difficult to get used to specific terminology, refer to a competent lawyer. It will help you to properly use quotations and references to articles of this law in your complaint.
Once you give details of all your claims against the carrier, go to the description of their claims. Here, preferably in numbered paragraphs prescribe all the conditions. If the airline wants them to perform, then after court it will be easier to decide what you would like to receive as the payment of moral damages.
Also please attach to your claim and what the evidence. For example, your flight was delayed for a day. For that you want a refund of all your costs you had to incur to buy food and pay for the hotel room. In this case, you need to collect all receipts and add them to the application. Don't forget to also attach to the claim and the sheet listing the evidence provided. Make sure to put the date when you made the statement-a claim, and endorse the document.
Remember that the procedure of filing aviaperevochika is governed by article 124 of the Air code of the Russian Federation. Under this provision, you must submit your application at the airport of departure point or destination (where you want). To transfer your claim you can the airline. However, be prepared for the fact that the representative is not willing to accept your application. To all the same thing, got the move, you need to be more urgent.
Also its a claim you can file in the office of the airline, for example, if you have not found the airline representative at the airport. Make your claim in two copies. One of them you have to transfer directly to the defendant, and the second one to leave at home with a mark of the airline that this instance is valid.
If airlines do not want to take from you your statement or don't put a stamp on it, find two witnesses who will confirm this fact. This is necessary in order to then in the event of litigation you could fight for their rights.
If you can't bring your claim yourself, send it in the mail. In this case, send one copy by registered letter with acknowledgment of receipt. It will also be proof that your application has reached the addressee.