You will need
- Observation
- Competence
- The desire to communicate in a positive way
Instruction
1
The rule is to demonstrate to the client its openness, friendliness and confidence in the ability to find the best solution to his problem.
Even if you're on the phone, smile, your opponent will feel it.
Even if you're on the phone, smile, your opponent will feel it.
2
Show sincere interest in the interlocutor.
Be careful, try to communicate in their language (please write clear, simple images that use his terminology), do not forget to demonstrate their professional competence.
Refer to the opponent by name-to a patronymic, not allowing himself the familiarity or indefinite treatment.
Let them know that you're on his side and try to help him.
Be careful, try to communicate in their language (please write clear, simple images that use his terminology), do not forget to demonstrate their professional competence.
Refer to the opponent by name-to a patronymic, not allowing himself the familiarity or indefinite treatment.
Let them know that you're on his side and try to help him.
3
Offer him solutions to his problem, so that the opponent was sure this is the best proposed option.
Note
Do not get carried away now fashionable tuning and mirroring. By doing this annoying and clumsy, you only alienate customers and annoyed.
Knowing how to talk with customers without causing such a reaction you will achieve the best results in promoting their interests.
Knowing how to talk with customers without causing such a reaction you will achieve the best results in promoting their interests.
Useful advice
Don't forget to greet and say goodbye to the customer, sincerely uttering greetings and wishes.
Remember - the best seller is not one who is actively promoting the product, and the one who offers the client an optimal solution of his personal problems.
Remember - the best seller is not one who is actively promoting the product, and the one who offers the client an optimal solution of his personal problems.